Correct Answer: an invoice remains unpaid in the records
Passage Reference: Our records show an outstanding balance of $480.
Why this is correct: Simon writes because an invoice is still unpaid in the records. The whole message is about invoice 1842 and its $480 balance. He wants to know whether it reached the accounts payable team.
Tips: For the main reason for writing, ask what problem made the email necessary. Every later paragraph should connect to it.
Why the other options are wrong:
- he wants to replace the agreed bank details: He says the message does not request a change of bank account.
- a new repair needs to be paid for: It is the original invoice.
- the charge for the completed repair has gone up: The amount has not changed.
Correct Answer: the payment date and reference
Passage Reference: If payment has already been made, please send the payment reference and date.
Why this is correct: Ms. Patel should send the payment date and reference if payment was made. Simon can use both details to match the transaction to the invoice.
Tips: Find what Simon asks for in case the bill has been settled. Read what he says it will help him do.
Why the other options are wrong:
- a new purchase order: That does not identify the past transaction.
- another full payment: A second payment is not needed while they check.
- approval for another repair: The question concerns payment already made.
Correct Answer: to resend a missing invoice correctly
Passage Reference: Please confirm the correct accounts payable address first.
Why this is correct: Simon needs the address so he can resend the existing invoice as a PDF if the original email did not arrive. Confirming it first helps him send the invoice to the correct accounts payable team.
Tips: Use the sentence before and after an address request to learn what will be sent there.
Why the other options are wrong:
- to notify a different supplier: It goes to the customer’s accounts payable team.
- to forward a new charge: The PDF would copy the existing invoice.
- to send a revised description of the work: The description is unchanged.
Correct Answer: a copy of the original charge
Passage Reference: The work description and amount have not changed, so this would be a copy of the existing invoice, not a new charge.
Why this is correct: The resent PDF would be a copy of the original charge. Its amount and work description would stay the same.
Tips: Find the part of the letter about the resent PDF. Compare its words with each option.
Why the other options are wrong:
- a second charge for the same repair: Simon says a resent invoice would be a copy, not a new charge.
- a charge for a future service visit: It concerns completed work.
- an invoice with a higher amount: The amount is unchanged.
Correct Answer: an expected payment date
Passage Reference: If you need a few more days to obtain approval, please let me know when payment can be expected.
Why this is correct: Simon requests an expected payment date if approval takes longer. He can record that agreed date on the account.
Tips: Two deadlines appear in this paragraph. Ask what Simon wants to learn if the officer needs more time.
Why the other options are wrong:
- a new work description: The work details have not changed.
- a promise to replace the finance officer: No staffing change is requested.
- a second invoice number: The existing invoice remains valid.
Correct Answer: the previously agreed instructions
Passage Reference: For security, please use the payment instructions already agreed with your office; this message does not request a change of bank account.
Why this is correct: Ms. Patel should follow the previously agreed instructions. Simon confirms that this email does not change the bank account.
Tips: Find where Simon tells Ms. Patel how she can reply to him. Read the sentence that comes next.
Why the other options are wrong:
- any new account quoted in this message: No bank-account change is requested.
- cash payment during another repair: No such arrangement is given.
- instructions from a different supplier: Those would not be the agreed instructions.
Correct Answer: 1842
Passage Reference: I am following up on invoice 1842, which I emailed on 5 November for the repairs completed at your office.
Why this is correct: Simon is following up on invoice 1842 for the office repairs.
Tips: The options use very similar numbers. Compare each digit with the number Simon gives, in order.
Why the other options are wrong:
- 1841: The invoice number is 1842, not 1841.
- 1482: 1482 mixes up the digits. The email says 1842.
- 1824: 1824 is not the invoice number stated.
Correct Answer: the date and payment reference
Passage Reference: If payment has already been made, please send the payment reference and date.
Why this is correct: The date and payment reference will help Simon locate the transaction. Ms. Patel should send them only if accounts payable has already paid.
Tips: The phrase 'so you can locate the transaction' calls for tracking information, not more money.
Why the other options are wrong:
- a new account authorization: No account change is requested.
- a revised work order: That does not identify payment.
- a second payment: The supplier says this is unnecessary during checking.
Correct Answer: a copy of the existing invoice
Passage Reference: The work description and amount have not changed, so this would be a copy of the existing invoice, not a new charge.
Why this is correct: A copy of the existing invoice is what Simon can resend. It will repeat the same repair description and amount without creating another charge.
Tips: Find where Simon explains what he would resend. Then read what he says has not changed.
Why the other options are wrong:
- a new invoice for future repairs: It concerns the completed work.
- a revised repair description: The description remains unchanged.
- an additional bill for the same repair: Simon says this would not be a new charge.
Correct Answer: Friday
Passage Reference: I can note the agreed date on your account, but I would appreciate hearing from you by Friday.
Why this is correct: Friday is the deadline for Ms. Patel's reply. By then, she can provide an expected payment date if approval is still pending.
Tips: Do not confuse the old payment deadline with the new deadline for replying.
Why the other options are wrong:
- the next month: That is later than requested.
- the end of the year: Friday is the requested deadline.
- the next repair visit: No such visit is the response deadline.
Correct Answer: the agreed payment instructions
Passage Reference: For security, please use the payment instructions already agreed with your office; this message does not request a change of bank account.
Why this is correct: The agreed payment instructions are the safe details to use. Simon states that his reminder does not request a new bank account.
Tips: Go back to the security sentence. Choose the method Simon says is already set, not anything new or forwarded.
Why the other options are wrong:
- new details from another supplier: Those are not agreed for this invoice.
- a different account suggested in a forwarded email: The message does not authorize a change.
- cash at a later service visit: No such payment arrangement is stated.
