Correct Answer: it would be easier to move between rooms
Passage Reference: You chose the compact version because you wanted to carry it between rooms, and I would be interested to know whether it has met that need.
Why this is correct: The compact speaker would be easier to move between rooms. Portability was Robin's reason for choosing the smaller model.
Tips: Find where Tara mentions the two models Robin looked at. Read the reason she gives for his choice.
Why the other options are wrong:
- it came with a longer return period: No comparative return period is stated.
- it included a laptop accessory: No free accessory is stated.
- the larger speaker could not connect to phones: No such limitation is stated.
Correct Answer: to ask about the customer’s experience
Passage Reference: We are contacting recent customers to learn about their experience after a week of use.
Why this is correct: Tara writes to ask about the customer’s experience with the speaker. She wants one positive point and any difficulty Robin has noticed.
Tips: Tara writes about an upgrade, passwords, the return period and Robin's week with the speaker. Note what she says about each, then test each option against your notes.
Why the other options are wrong:
- to ask Robin to submit account credentials: Passwords and account details must not be sent.
- to confirm an existing return request: Robin has not requested a return.
- to persuade Robin to buy an upgrade: The email clearly says this is not the aim.
Correct Answer: a laptop connection guide
Passage Reference: The quick-start card covers the phone connection, but I have attached a separate guide for laptops.
Why this is correct: Tara attaches a laptop connection guide. It adds instructions that are not on the phone quick-start card.
Tips: Distinguish the card from the attachment by checking which device each one covers.
Why the other options are wrong:
- a confirmation of a refund: No refund is requested or approved.
- a form ordering accessories: This is not an accessory sale.
- a replacement phone quick-start card: The attachment covers laptops.
Correct Answer: the device model and a description
Passage Reference: If either connection fails, reply with the device model and describe what happens.
Why this is correct: Robin should provide the device model and a description of the failure. Those details will help Tara understand the connection problem.
Tips: Find where Tara writes about a connection that fails. Check each option against her words there.
Why the other options are wrong:
- a signed decision to return it: Feedback does not require a return decision.
- a second order for the speaker: No new purchase is needed.
- a password and account details: These must not be sent.
Correct Answer: on the receipt’s purchase date
Passage Reference: Your purchase includes a thirty-day return period from the date on the receipt.
Why this is correct: The return period begins on the receipt’s purchase date. The thirty days are counted from that recorded date.
Tips: Find the part of the letter about the return period. Compare those words with each option.
Why the other options are wrong:
- when Tara replies with help: Customer support does not start the period.
- when feedback is submitted: The receipt date controls.
- when the laptop is first connected: That does not reset the period.
Correct Answer: Robin need not return it; feedback can be sent first
Passage Reference: We can discuss that option if the speaker does not suit you, although you do not need to make a decision in order to send feedback.
Why this is correct: The email separates feedback from any return: Robin can send feedback without deciding whether to keep the speaker. So a return is not required before feedback.
Tips: Find the sentence where Tara links taking the speaker back with giving your views. Check what is required and what is not.
Why the other options are wrong:
- Robin need not return it; the return period is unlimited: The return window is thirty days, not unlimited.
- Robin must get return approval before sending feedback: Feedback can be sent without a return decision.
- Robin must return it; feedback is accepted only with a return: Feedback and returns are treated as separate matters.
Correct Answer: move between rooms
Passage Reference: You chose the compact version because you wanted to carry it between rooms, and I would be interested to know whether it has met that need.
Why this is correct: Robin chose the compact speaker to move between rooms. The reply restates the portability reason in fewer words.
Tips: Find where Tara talks about why Robin chose his speaker. Test each option against what she says.
Why the other options are wrong:
- use without any connected device: No standalone operation is stated.
- keep fixed in one location: Portability drove the choice.
- return after any length of time: The period is thirty days.
Correct Answer: asking me to upgrade
Passage Reference: This is not a request to buy an accessory or upgrade your purchase.
Why this is correct: Robin would write 'asking me to upgrade' because Tara clearly says the message is not an upgrade request. The email seeks honest product feedback rather than another sale.
Tips: After 'rather than,' choose the purpose Tara directly says the email does not have.
Why the other options are wrong:
- explaining the return period: She does explain it.
- learning about difficulties: This is part of the feedback request.
- helping with a connection: She is offering connection help.
Correct Answer: the attached guide
Passage Reference: The quick-start card covers the phone connection, but I have attached a separate guide for laptops.
Why this is correct: The attached guide covers laptop connections. The quick-start card covers phones, so Robin needs the separate guide for the laptop.
Tips: Use the nearby phrase 'for my laptop' to select the attachment made for that device.
Why the other options are wrong:
- the phone-only quick-start card: That covers phones.
- the purchase receipt: The receipt dates returns, not laptop setup.
- an accessory order form: No such order is needed.
Correct Answer: the device model
Passage Reference: If either connection fails, reply with the device model and describe what happens.
Why this is correct: Robin will include the device model when reporting trouble. Tara needs that technical detail along with a description of the problem.
Tips: Use the phrase 'but no passwords' to eliminate private details and keep the requested technical detail.
Why the other options are wrong:
- my banking details: Account details are excluded.
- a return authorization: No return decision is required.
- my account password: Tara says not to send passwords.
Correct Answer: the purchase date
Passage Reference: Your purchase includes a thirty-day return period from the date on the receipt.
Why this is correct: The purchase date on the receipt starts the return period. Keeping the receipt lets Robin confirm that date.
Tips: Scan for where Tara explains the return period. Read what she says it is counted from.
Why the other options are wrong:
- the first support email: It does not start the period.
- the first laptop connection: Connection time is not the purchase date.
- the date I provide feedback: Feedback does not reset it.
