Correct Answer: customers value it
Passage Reference: Customers regularly ask for it, and changing the coffee without warning could cost us more than the saving.
Why this is correct: Evan says that customers value the usual blend, because they regularly ask for it. Changing a popular coffee could cost more than it saves.
Tips: Find the business reason after Evan states his preference to keep the usual blend.
Why the other options are wrong:
- it is the only blend the supplier can deliver: Evan never says this is the only blend the supplier has. He chooses it because customers ask for it.
- it costs less than the alternatives: The letter does not compare the prices of other blends. Evan gives customer demand as his reason for keeping this one.
- it requires fewer paper filters: Paper-filter use is a separate supply need and does not explain the blend choice.
Correct Answer: storage space is temporarily limited
Passage Reference: We are short of storage space while the back room is being repaired. I understand the smaller deliveries may carry an extra charge, so please include that in the quotation before we confirm anything.
Why this is correct: Storage space is temporarily limited during repairs. Two smaller deliveries keep all forty bags from arriving at once.
Tips: Connect the temporary repair work with the physical problem it creates for receiving forty bags.
Why the other options are wrong:
- the other branch cannot accept a large order: The other branch is a possible storage backup, so the message does not say it cannot accept coffee.
- customers have asked for fresher deliveries: Evan does not mention freshness or customer requests as a reason for splitting delivery.
- the cafe wants to reduce its total monthly purchase: He still orders forty bags in total, divided into two groups of twenty rather than reducing the purchase.
Correct Answer: a revised quote for a changed order
Passage Reference: Could you send the revised quotation by Friday? I can approve it that afternoon.
Why this is correct: Evan explains the changes he wants to the monthly order. He wants the same blend and two deliveries of twenty bags. He needs no cups or sugar, six boxes of filters and delivery by the front door. Then he asks for the revised quotation by Friday. So the message mainly asks for a revised quote for a changed order.
Tips: For a question about what a whole message asks for, collect every request. Then ask what they all lead to.
Why the other options are wrong:
- a cheaper blend to reduce costs: Evan says he would prefer to keep the same blend even though the price has gone up.
- help finding a new coffee supplier: Evan says they may use storage at the other branch rather than change suppliers.
- a refund for last month's delivery: Last month's delivery left enough cups and sugar. Evan does not complain about it or ask for money back.
Correct Answer: paper filters
Passage Reference: However, please add six boxes of the paper filters we normally use.
Why this is correct: Evan needs six boxes of paper filters. The cafe opened its last box the day before.
Tips: Sort the supplies into two groups: ones the cafe has enough of and ones it needs more of.
Why the other options are wrong:
- sugar packets: Evan says last month's delivery left enough sugar, so no more sugar is needed.
- another coffee blend: He wants to retain the same coffee blend rather than add another kind.
- takeaway cups: The cafe also has enough cups and does not order more this month.
Correct Answer: deliver through the front before eight
Passage Reference: The driver should use the front door before we open at eight, and call the cafe if there is a problem.
Why this is correct: The driver must deliver through the front before eight. Repairs have closed the usual back entrance.
Tips: Keep the delivery place and the time together because both conditions are required.
Why the other options are wrong:
- use the front entrance after the cafe opens: The driver must arrive before the cafe opens, not use the front entrance after eight.
- wait at the back until the repairs are complete: Evan directs the driver to the front before opening, rather than waiting for the back entrance to reopen.
- leave the delivery outside if no staff member arrives: Evan clearly says not to leave the bags on the pavement when staff are late.
Correct Answer: storing coffee at another branch
Passage Reference: If splitting the delivery is too costly, we may arrange temporary storage at our other branch rather than change suppliers.
Why this is correct: Evan may try storing coffee at another branch. This is his backup if two deliveries cost too much.
Tips: Find where Evan says what he may do if the split costs too much. Read the whole plan.
Why the other options are wrong:
- ordering less coffee from the same supplier: Evan wants his normal forty bags and does not suggest ordering less.
- delaying both deliveries until repairs finish: He does not delay the coffee until the repairs end. He thinks about using another storage place.
- collecting the coffee directly from the supplier: Direct collection from the supplier is never offered as an alternative.
Correct Answer: twenty
Passage Reference: Instead of ordering forty bags at once, could we receive twenty at the beginning of the month and twenty two weeks later?
Why this is correct: Each of the two deliveries contains twenty bags. Together they make the usual order of forty.
Tips: Divide the forty-bag total into the two equal deliveries described in the request.
Why the other options are wrong:
- ten: Two deliveries of ten would provide only twenty bags, half the usual monthly order.
- thirty: Two deliveries of thirty would total sixty bags, which is more than Evan requests.
- forty: Forty is the full monthly order. Putting forty in each delivery would double it.
Correct Answer: storage at your other branch
Passage Reference: If splitting the delivery is too costly, we may arrange temporary storage at our other branch rather than change suppliers.
Why this is correct: Evan is considering storage at the other branch as an alternative to paying the extra delivery fee.
Tips: Read the reply sentence around the gap again. Then find where Evan writes about the extra charge and test each option.
Why the other options are wrong:
- a delayed delivery after the repairs: He does not propose waiting until repairs finish for one delayed delivery.
- one smaller monthly coffee order: A smaller monthly order would change the requested quantity and is not his backup plan.
- a less expensive blend: Evan clearly prefers the same blend. Switching to a cheaper one is what he wants to avoid.
Correct Answer: paper filters
Passage Reference: However, please add six boxes of the paper filters we normally use.
Why this is correct: Rosa includes six boxes of paper filters. Cups and sugar are left off because the cafe has enough.
Tips: Use the quantity and packaging, six boxes, to match the added product.
Why the other options are wrong:
- coffee bags: Coffee comes as the forty main bags, not as the six added boxes in this sentence.
- takeaway cups: Takeaway cups are excluded because last month's delivery left enough.
- sugar packets: Evan also says sugar packets are not needed this month.
Correct Answer: the front door
Passage Reference: The driver should use the front door before we open at eight, and call the cafe if there is a problem.
Why this is correct: The driver should use the front door. It is the available entrance while repairs block the back one.
Tips: Contrast the entrance closed by repairs with the one the driver is told to use.
Why the other options are wrong:
- the main door after eight: Using the main door after eight misses Evan's requirement that delivery occur before opening.
- the back entrance: The back entrance is unavailable while repairs are underway.
- the other branch’s entrance: The other branch is mentioned only as possible coffee storage, not as the delivery entrance.
Correct Answer: Friday
Passage Reference: Could you send the revised quotation by Friday? I can approve it that afternoon.
Why this is correct: Rosa promises that the quotation will arrive by Friday. Evan plans to approve it that afternoon.
Tips: Keep the quotation deadline separate from the two future coffee delivery times.
Why the other options are wrong:
- Thursday: Thursday is earlier than requested, but the stated promise and deadline are Friday.
- Monday next week: Monday next week is after Evan wants to approve the quotation on Friday afternoon.
- the first delivery day: The first delivery date is not the deadline for sending the quotation.
