Dear Sir or Madam, I am writing to complain about the fitness centre next to my neighbourhood. Six months ago I bought a two-year membership because your advertisement promised a swimming pool, a sauna and free personal training sessions every week. However, when I started going to the centre, I found that there is no pool and no sauna, and the personal trainers are only available if members pay an extra fee. I spoke to the manager about this problem last month. He did not listen carefully and he told me that the advertisement was not his responsibility. He did not offer any solution, and I felt that he did not respect me as a customer. I would like you to solve this problem as soon as possible. Either you should add the services that were promised, or you should give me a partial refund for the rest of my membership. I also think the manager needs training in customer service. I look forward to hearing from you soon. Yours faithfully, Alex Tester

Subject: Complaint Regarding Misleading Fitness Centre Advertisement Dear Sir/Madam, I am writing to express my dissatisfaction with the services provided at your fitness centre. I recently purchased a two-year membership after seeing an advertisement that promised several facilities, including a swimming pool, sauna, personal training sessions, and modern exercise equipment. However, after joining, I discovered that these services were either unavailable or not provided as advertised. I raised this issue with the centre manager and explained that I had purchased the membership mainly because of these facilities. Unfortunately, he was unhelpful and dismissed my concerns without offering any explanation or solution. I found his attitude extremely disappointing and unprofessional. I would appreciate it if you could investigate this matter and ensure that the advertised services are made available as soon as possible. Alternatively, I would like to receive a partial refund or be given the option to cancel my membership with a full refund. I look forward to receiving your response and a satisfactory resolution. Yours faithfully, John Smith

the culture

Dear Owner, I am writing about my two-year membership at your fitness centre. I joined because your advertisement promised a heated swimming pool, evening yoga classes, and personal training sessions included in the membership fee. However, the pool is closed, there are no evening yoga classes, and your staff told me that personal training costs extra. I spoke to the manager last Tuesday and showed him the advertisement. Unfortunately, he dismissed my concerns and refused to explain why these services were unavailable. He also said that I could not cancel my membership. I found his response unhelpful, particularly because I had paid for two years in advance. Please provide a written explanation and a clear date when the advertised services will become available. If you cannot provide them within the next month, I would like to cancel my membership and receive a refund for the unused period. I have attached a copy of the advertisement and my payment receipt. I hope we can resolve this fairly. Please reply within seven days. Yours faithfully, Alex Taylor

Subject: Complaint Regarding Misleading Fitness Centre Advertisement Dear Sir/Madam, I am writing to complain about the services at your fitness centre. I purchased a two-year membership after seeing an advertisement that promised a fully equipped gym, a swimming pool, personal training sessions, yoga classes and access to a sauna. However, after joining, I discovered that several of these facilities were unavailable. The swimming pool and sauna have not opened, and there are no qualified personal trainers or regular yoga classes. In addition, some of the exercise machines are old and frequently out of order. I discussed these concerns with the centre manager, but he was unhelpful and dismissive. He did not provide any explanation or offer a solution. Instead, he simply told me that the missing services might become available in the future. I believe this advertisement was misleading. Therefore, I request that you either provide all the advertised facilities within a reasonable period or cancel my membership and issue a full refund. I would appreciate a written response within seven working days. Yours faithfully, Alex Sharma