Correct Answer: a salary deduction for lateness
Passage Reference: a policy deducting 5% from an employee's salary for lateness
Why this is correct: Robin resigns after a policy that deducts pay for lateness is introduced.
Tips: Link the resignation decision to the newly introduced policy.
Why the other options are wrong:
- shorter standard office hours: The policy takes money from salaries for lateness. It does not shorten office hours.
- mandatory union consultation: Union work is something Robin learned, not the new policy.
- reassigned quality-control duties: He resigns from his role. Changed duties are not the cause.
Correct Answer: greater punctuality
Passage Reference: this initiative, which will surely ensure punctuality in the workplace
Why this is correct: Robin accepts that the policy is meant to make people arrive on time.
Tips: Separate the aim he grants from the change he wants.
Why the other options are wrong:
- longer working hours: Punctuality is the aim he names, not longer hours.
- higher productivity: He wants productivity to be considered. It is not the aim the policy gives.
- stronger union involvement: Union work is a skill from HR, not the policy aim.
Correct Answer: worked beyond normal office hours
Passage Reference: I always stayed back beyond my office hours
Why this is correct: Robin says he often stayed late to finish his tasks, so a rule that looks only at lateness feels unfair to him.
Tips: Find where Robin writes As a result. Read that sentence and the one before it.
Why the other options are wrong:
- had his working day shortened: He says he often worked longer, not that his day was shortened.
- was refused extra assigned tasks: No refusal to assign work is described.
- travelled during office hours: Travel is not given as his concern.
Correct Answer: weigh total hours and productivity
Passage Reference: each employee’s total working hours and productivity had also been considered
Why this is correct: Robin wants total hours and productivity considered, not arrival time alone.
Tips: Find the two factors after it would have been better if.
Why the other options are wrong:
- let the union approve every late arrival: He does not ask the union to approve lateness.
- replace deductions with extra hours: He asks for hours and productivity to be considered, not a new penalty.
- apply the deduction only to new staff: He does not limit the change to new employees.
Correct Answer: handling matters with the employees' union
Passage Reference: how to communicate with the union leaders and manage their demands
Why this is correct: The HR head taught Robin to communicate with union leaders and manage demands.
Tips: Identify whom Robin learned to communicate with.
Why the other options are wrong:
- training staff in inspection procedures: Safety inspection is a remaining task, not the HR lesson.
- setting the department's payroll rules: He does not say HR taught him payroll rules.
- negotiating contracts with suppliers: The learning concerns union leaders, not suppliers.
Correct Answer: regret about leaving because of the policy
Passage Reference: I sincerely regret the fact that I have to leave Atlantic and co.
Why this is correct: The whole letter sounds sorry to go. Robin says he sincerely regrets leaving, praises his colleagues and thanks his manager. He names the lateness policy as the reason he must leave. So the tone is regret about leaving because of the policy.
Tips: To judge tone, notice the feelings Robin shows across the whole letter. Then check which option fits all of them.
Why the other options are wrong:
- satisfaction that every concern is solved: His concerns remain and drive the resignation.
- relief at leaving unsupportive colleagues: He praises supportive colleagues.
- regret about ever taking the position: He describes the job as valuable and memorable.
Correct Answer: the new deduction for lateness
Passage Reference: the introduction of a policy deducting 5% from an employee's salary for lateness
Why this is correct: The director correctly links Robin's decision to the lateness deduction policy.
Tips: Match the reply summary to the policy named as the cause.
Why the other options are wrong:
- a reduction in your normal working hours: The policy takes money from salaries for lateness. It does not shorten hours.
- the requirement to consult union leaders: Union communication is positive learning, not his leaving reason.
- the reassignment of your quality duties: He resigns from the role. His duties are not moved to someone else.
Correct Answer: worked beyond normal office hours
Passage Reference: almost daily I clocked more than eight and a half hours
Why this is correct: Robin stayed late and often worked more than eight and a half hours.
Tips: Go back to where Robin describes his daily routine. The blank says the same thing in simpler words.
Why the other options are wrong:
- requested permission to reduce your daily hours: He stayed beyond office hours. He did not ask for fewer hours.
- completed your tasks before the working day ended: He stayed late to finish tasks.
- changed your hours without finishing assigned work: Staying late helped him finish assigned work.
Correct Answer: this month's safety inspection
Passage Reference: including this month's safety inspection, before my departure
Why this is correct: Robin promises to finish this month's safety inspection before he leaves.
Tips: Choose the named outstanding task.
Why the other options are wrong:
- the department's new training program: No new training program is promised.
- next month's recruitment interviews: No recruitment interviews are his remaining task.
- the annual salary review: He does not promise a salary review.
Correct Answer: communicating with union leaders
Passage Reference: how to communicate with the union leaders
Why this is correct: Robin names union communication as what the HR head taught him.
Tips: Keep positive HR learning separate from the new policy.
Why the other options are wrong:
- recruiting new department managers: The HR lesson is union communication, not recruitment.
- negotiating supplier agreements: Suppliers are not named in this learning.
- setting deductions for late employees: The deduction is the disputed policy, not the skill learned.
Correct Answer: discuss your concerns and the handover
Passage Reference: discuss how those concerns can be considered alongside the policy before we finalize the transition arrangements
Why this is correct: The director wants to discuss Robin's concerns and the transition of duties.
Tips: Read the whole reply before you choose. The meeting should connect with the plans the director mentions earlier.
Why the other options are wrong:
- confirm that your concerns have been withdrawn: Robin has not withdrawn his concerns.
- offer you a different role immediately: No immediate new role is offered.
- approve a new policy without consulting HR: The director wants HR discussion.
