Correct Answer: Morgan can show how listening changed a decision
Passage Reference: Your account of revising a project after listening to your team would be particularly useful
Why this is correct: Jules invites Morgan to lead the session. Morgan's account of revising a project after listening to the team would be particularly useful. So the main point of the message is that Morgan can show how listening changed a decision.
Tips: Ask why Jules chose this person to lead. Find the sentence that says what would be particularly useful.
Why the other options are wrong:
- Morgan can judge who should be promoted: Promotion decisions are not the session goal.
- Morgan can present a project with no difficulties: Jules does not want a flawless success story.
- Morgan can name who caused past mistakes: Naming people is discouraged.
Correct Answer: show feedback that led Morgan to revise a plan
Passage Reference: Please choose one example in which you changed your own approach
Why this is correct: The useful example is one where Morgan changed approach after team input.
Tips: Find the sentence where Jules asks for one case to share. Read what kind of case Jules wants.
Why the other options are wrong:
- present success because nobody questioned it: That would hide uncertainty, which Jules wants to show.
- describe a confidential client dispute by name: Confidential clients should not be discussed.
- list others' mistakes with no self-reflection: The focus is Morgan's own change, not blaming others.
Correct Answer: discuss a similar case in small groups
Passage Reference: then let small groups discuss how they would respond to a similar situation
Why this is correct: After the example, small groups discuss how they would respond to a similar situation.
Tips: Use the step that follows the fifteen-minute example.
Why the other options are wrong:
- give Jules ideas for later sessions: Idea collection comes in the final ten minutes.
- have the coordinator check the handout: That check happens before the session.
- hear Morgan's slides for the rest of the hour: Jules asks for no long slide presentation.
Correct Answer: formatting can be checked for accessibility
Passage Reference: Our accessibility coordinator will check the formatting before I distribute it
Why this is correct: The page goes to the accessibility coordinator before Jules distributes it.
Tips: Find where Jules writes about the page Morgan sends. Compare those words with each option, one by one.
Why the other options are wrong:
- the client can approve personal examples: No client approval step is described.
- participants can vote on Morgan's attendance: Attendance is open. No vote is needed.
- the page can become a full slide deck: Jules wants one page, not a long slide deck.
Correct Answer: open to experienced supervisors as well
Passage Reference: Attendance is open to all supervisors, not just new staff
Why this is correct: All supervisors may attend, not only new staff.
Tips: Find the sentence about who may come to the session. Read the whole sentence.
Why the other options are wrong:
- limited to people from Morgan's project: The invite is wider than one project team.
- split so new and experienced staff meet apart: They share one session.
- only for people who have led a session before: No such requirement is stated.
Correct Answer: let people speak freely while keeping general lessons
Passage Reference: We will not record the discussion, because people should feel comfortable asking questions. I will circulate a short summary of the general ideas afterwards, without attributing personal examples to named speakers
Why this is correct: No recording protects open questions, while a nameless summary keeps useful ideas.
Tips: Find what Jules says about recording and about a summary. Read the reason for each plan, then test all four options.
Why the other options are wrong:
- let managers compare named speakers later: Names are deliberately left out of the summary.
- erase every written note after the hour: A short summary is circulated afterward.
- replace discussion with Morgan's formal report: Group discussion remains part of the plan.
Correct Answer: the colleague who first raised the concern
Passage Reference: You need not discuss a confidential client or name the colleague who first raised the concern
Why this is correct: Jules said Morgan need not name the colleague who first raised the concern.
Tips: Omit the personal identity Jules warned about.
Why the other options are wrong:
- the day on which the session takes place: The session day is already set and not private.
- the general issue that made me reconsider: The general issue is what Morgan should describe.
- the fact that I changed my approach: Changing approach is the point of the example.
Correct Answer: fifteen minutes
Passage Reference: Allow fifteen minutes for your example
Why this is correct: Jules asks Morgan to allow fifteen minutes for the example.
Tips: Use the time given for Morgan's example only.
Why the other options are wrong:
- ten minutes: Ten minutes is reserved for collecting future-session ideas.
- thirty minutes: No thirty-minute block is assigned to the example.
- the full hour: Most of the hour is for discussion and closing ideas.
Correct Answer: suggestions for future sessions
Passage Reference: We will use the final ten minutes to collect suggestions for future sessions
Why this is correct: The final ten minutes collect suggestions for future sessions.
Tips: Find the ten-minute block in Jules's plan. Read what it is for.
Why the other options are wrong:
- a second telling of my example: The example is not repeated at the end.
- a review of confidential client records: Confidential material is off limits.
- the accessibility check of my outline: That check happens before the session.
Correct Answer: Thursday
Passage Reference: Could you send it by Thursday?
Why this is correct: Jules asks for the page by Thursday.
Tips: Use the send-by day Jules names.
Why the other options are wrong:
- the Tuesday of the session: Tuesday is the session day, too late for advance checks.
- the day after the session: The page must arrive before the session.
- Friday after distribution: Friday after sending would miss the check.
Correct Answer: a summary of general ideas without named examples
Passage Reference: a short summary of the general ideas afterwards, without attributing personal examples to named speakers
Why this is correct: Afterward, Jules will send a short summary of general ideas without naming speakers' examples.
Tips: Find what Jules promises to send out once the meeting is over. Check every detail of the option.
Why the other options are wrong:
- a transcript naming everyone who spoke: Naming speakers is exactly what they avoid.
- a performance report on the new supervisors: No performance report is planned.
- copies of the confidential project records: Confidential records are not shared.
