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Practice Writing: Write Email
ID: #40529
Staff training
Instructions
You will have 9 minutes to plan, write and revise an email about the topic below. Your response will be judged on how well you use email convention, organize your ideas, present supporting details, and control the elements of standard written English. You should write 80-120 words.
Your company's customer service department is receiving feedback about slow response times. Write an email to the head of customer service, Mr Wallace, suggesting improvements. You should write 80-120 words.
Your ideas must come from the following three themes:
- Implementing new technology
- Staff training programs
- Feedback and follow-up system
You should include all three themes. Provide supporting ideas for your suggestions.
* Aim for 80-120 words. Full Form marks for 50-120 words; under 30 or over 140 words scores 0.
A.I. Score
Sample Answer:
Dear Mr Wallace,
I hope this message finds you well. I am writing to you to suggest ways to improve slow response times.
Firstly, focusing on implementing new technology is pivotal. This necessitates meticulous attention to attain our objectives.
Secondly, promoting staff training programs is the critical next step. Such an initiative is imperative for broadening our horizons and achieving substantial progress in our efforts.
Lastly, addressing the feedback and follow-up system is equally essential. Successfully integrating this will cement our position as a leader and foster an environment conducive to growth.
I await your insights with keen interest, looking forward to transforming these ideas into actionable outcomes.
Kind regards,
John
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Sample Answer
Dear Mr Wallace,
I hope this message finds you well. I am writing to you to suggest ways to improve slow response times.
Firstly, focusing on implementing new technology is pivotal. This necessitates meticulous attention to attain our objectives.
Secondly, promoting staff training programs is the critical next step. Such an initiative is imperative for broadening our horizons and achieving substantial progress in our efforts.
Lastly, addressing the feedback and follow-up system is equally essential. Successfully integrating this will cement our position as a leader and foster an environment conducive to growth.
I await your insights with keen interest, looking forward to transforming these ideas into actionable outcomes.
Kind regards,
John
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