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Practice Writing: Summarize Written Text ID: #39875 Customer safety
Instructions
Dear Valued Customers,

We are writing to inform you of a voluntary recall of our Tech Power Banks, model numbers 102 and 104, sold between January and March this year. This recall is due to a manufacturing defect that may pose a risk of overheating, potentially leading to safety hazards.

Customer safety is our top priority, and we are taking immediate action to address this issue. We kindly ask all customers who have purchased the affected models to stop using the product immediately and contact our customer service team for a free replacement or a full refund.

To process your return or exchange, please provide your purchase receipt and the serial number of your power bank when you contact us. We are committed to resolving this matter quickly and efficiently, ensuring the highest standards of safety and satisfaction for our customers.

We apologize for any inconvenience this may cause and thank you for your understanding and cooperation.

Sincerely,
The Customer Service Team
* Summarize in the box below (between 5 and 75 words)

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Sample Answer

The text primarily discusses a voluntary recall, highlighting the importance of a manufacturing defect. Additionally, it touches on a risk of overheating, accentuating the significance of taking immediate action. It concludes by suggesting a free replacement, thereby unequivocally delineating the highest standards of safety.

Explanation

Words and Phrases:

a voluntary recall

a manufacturing defect

a risk of overheating

taking immediate action

the affected models

a free replacement

the serial number

the highest standards of safety

 

Filled up Template:

The text primarily discusses a voluntary recall, highlighting the importance of a manufacturing defect. Additionally, it touches on a risk of overheating, accentuating the significance of taking immediate action. It concludes by suggesting a free replacement, thereby unequivocally delineating the highest standards of safety.

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