The new online marketplace, ArtisanHub, promised to be a haven for artisans to sell their handmade goods, from unique jewellery to handcrafted furniture. The vision was to support small businesses and connect them with buyers looking for one-of-a-kind items. Initially, the platform seemed to offer a great opportunity for artisans to reach a wider audience. However, over time, several issues came to light. The commission rates charged by ArtisanHub were exorbitant, significantly cutting into the artisans' profits. Additionally, the site was plagued with technical issues, making it difficult for sellers to list their products and for buyers to navigate the site. The customer service was also lacking, with slow response times and unresolved issues. Despite its noble intentions, ArtisanHub has not lived up to expectations, making it hard to recommend to artisans or buyers looking for an effective marketplace.