Mike: OK, Craig and Gavin, I realise that there have been some problems between you recently, and I’d like to try and sort them out right now. Gavin, can you tell me why you think this problem has arisen now?
Gavin: You’re asking me!? I really have no idea. I mean, I came into this job a year ago with a special project to do, I had a very positive attitude, I was excited about it and Craig’s just blocked me all along,
Craig: Well, that’s not fair at all, that’s just not true!
Mike: OK, OK, one second. Can everyone speak one at a time, please! Gavin, go on,
Gavin: Well, that’s about it really. I’ve never felt as if I’ve been welcomed here. I mean, when I walk into the office, the others don’t even say hello to me,
Craig: That’s just not true! It’s you who doesn’t say hello!
Mike: Craig, please! Gavin, can you tell me why you think this situation may have arisen?
Gavin: Well, as I said, I’ve really no idea. Perhaps it’s just my style – I’m very positive, energetic and outgoing, while everyone else here seems to be half-asleep,
Mike: Erm, listen, I don’t think that personal, judgemental comments like that help. Can we just stick to facts rather than opinions?
Gavin: OK. Well, I could see right away that some changes needed making here, so I set about making those changes.