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Practice Listening: Select Missing Word
ID: #34290
Short
productivity
Transcript:
In the industry sector, mechanizing processes seem better for increasing productivity; but this does not necessarily imply improving services even though many activities related to providing services are impervious to an increase in productivity. Actually, in some cases, the temptation to increase productivity damages the services themselves. For example, productivity increases in the British retail sector due to mechanization, which have allowed companies to sell cheaper, have also been reinforced by lowering the quality standards of their sales services. Now, you can pay less for a pair of shoes, but you wait fifteen minutes more for a clerk to attend you since there are ..
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