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Practice Speaking: Respond To A Situation
ID: #49657
A Spa Day
Instructions
Listen to and read a description of a situation. You will have 20 seconds to think about your answer. Then you will hear a beep. You will have 40 seconds to answer the question. Please answer as completely as you can.
You book a spa day based on glowing reviews and a wide range of services listed online. When you arrive, half the services are unavailable, and the facilities are not as advertised. How do you address this with the spa manager?
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