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Practice Speaking: Respond To A Situation
ID: #47687
MPTE178
Instructions
Listen to and read a description of a situation. You will have 20 seconds to think about your answer. Then you will hear a beep. You will have 40 seconds to answer the question. Please answer as completely as you can.
As a frequent flyer with a loyalty program, you've been enjoying the perks of free upgrades, lounge access, and priority boarding. However, one day you receive an email that says your account has been suspended due to suspicious activity. Shocked and angry, you plan to call the customer service. What do you say to the customer service representative?
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