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Practice Speaking: Respond To A Situation
ID: #46173
MPTE96
Instructions
Listen to and read a description of a situation. You will have 10 seconds to think about your answer. Then you will hear a beep. You will have 40 seconds to answer the question. Please answer as completely as you can.
You're a tour guide leading a group of tourists on a sightseeing tour, and one of them becomes agitated and demanding due to dissatisfaction with the itinerary. How do you manage the situation while maintaining professionalism and ensuring the enjoyment of the rest of the group?
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