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Practice Listening: Multiple Choice, Multiple Answers
ID: #43906
Medium
Conflict Techniques
Transcript:
When we're in the middle of an argument, we often don't know why or how we even got there, because so many arguments begin over trifles. The real issue is buried underneath. So let's focus on the first step in the resolution road map identifying the issues. Let's say Jack is under pressure at work. He's been missing deadlines and doing shoddy work. He's afraid Heather will fire him if he doesn't get his act together. Add to that the fact that he sees Heather as hypercritical and hovering. So how did Jack and Heather move from avoidance and blame to Houston? We have a problem. This classic line from the movie Apollo 13 was not phrase Houston. You have a problem. If it had, things would have turned out much more dire than they did for everyone. When we're in a blaming state of mind, acknowledging the conflict and being willing to talk about it may be far more difficult than all of the other steps combined. So pointing fingers keeps you in an endless cycle of blame and nowhere near uncovering the real issue.
According to the video, what are the key points to consider when resolving arguments?
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