You are in free guest mode.
Timed Practice
Revision List
Attempt History
Progress Tracking
Create a free account to unlock these tools
Practice Listening: Multiple Choice, Multiple Answers
ID: #4100
Long
Complain
Transcript:
P: Good morning, my secretary told me that you had some things to discuss with me, so how can I help?
S1: Well firstly, thank you for seeing us, and we are sorry to trouble you, but we would like to complain about one of the members of staff in your courses office. She has been very rude when dealing with our queries about our exam results.
S2: And this is not the first time it has happened, it is not only exam results but there are other times too when I have not been happy with her attitude here.
P: Oh dear, I’m sorry to hear that. Can you be a bit more specific with what exactly has happened?
S3: Well my tutor told me I could collect my results until 2pm from the courses office, and on our classroom wall there is a big notice which says that the office is open every day until 2. However, when I got there yesterday at 1:45 the courses office assistant told me she was closing early. When I told her that I could not come back later, when the offices reopened at 4, she just replied “It’s not my problem”. I felt quite offended by her attitude, and this is not the first time she has replied in this rude manner.
S2: And, when I went in with a query about my results, she started to argue with me that she hadn’t received our results, she was very direct, and then she went to answer the phone, and told me to come back another time.
S3: Yes, that reminds me of the time when I had to wait for assistance for 10 minutes, because she was talking on the phone, to her friend! Talking about the weekend!
S1: I’m sorry but that is not professional at all.
S1: Well firstly, thank you for seeing us, and we are sorry to trouble you, but we would like to complain about one of the members of staff in your courses office. She has been very rude when dealing with our queries about our exam results.
S2: And this is not the first time it has happened, it is not only exam results but there are other times too when I have not been happy with her attitude here.
P: Oh dear, I’m sorry to hear that. Can you be a bit more specific with what exactly has happened?
S3: Well my tutor told me I could collect my results until 2pm from the courses office, and on our classroom wall there is a big notice which says that the office is open every day until 2. However, when I got there yesterday at 1:45 the courses office assistant told me she was closing early. When I told her that I could not come back later, when the offices reopened at 4, she just replied “It’s not my problem”. I felt quite offended by her attitude, and this is not the first time she has replied in this rude manner.
S2: And, when I went in with a query about my results, she started to argue with me that she hadn’t received our results, she was very direct, and then she went to answer the phone, and told me to come back another time.
S3: Yes, that reminds me of the time when I had to wait for assistance for 10 minutes, because she was talking on the phone, to her friend! Talking about the weekend!
S1: I’m sorry but that is not professional at all.
According to the audio, what sort of complaints were there about the staff member?
* Click on the correct answers
Result:
With a free account:
Retry and compare every attempt.
Be the first!
No community answers here yet — submit yours and help others learn.
Saving...