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Practice Listening: Highlight Correct Summary
ID: #35024
Medium
New Jay
Transcript:
Let's imagine a college student being late for class. New Jay, who’s her current teacher, learned about nonviolent communication and knows that it begins with a clear observation. During observation he tries noticing concrete facts: things that happen at that very moment. New Jay jots down that Ann arrived 20 minutes late and that his pulse is up, possibly a sign of stress. When focusing on his feelings, New Jay connects with his heart and can learn to understand various underlying emotions. This is important because what seems to be anger, might in fact be sadness. During this step it is essential to distinguish feelings from thoughts. After class, New Jay shares his observation and explains to Ann that he feels disrespected when someone is late for his class. Knowing his needs is important because it allows him to enrich his life, and feel at peace. If we disregard our needs or don't live up to our values, we experience stress and frustration.
New Jay tells Ann that they should find a way to respect each other's values and desires. Lastly there is the request which clarifies what future New Jay wants for himself and this relationship. Clear requests are hence crucial to a transformative communication. When we ask for concrete actions, we often find creative ways to ensure that everyone's needs are met. New Jay asks Ann not to come to class at all, if she happens to run later more than one minute.
New Jay tells Ann that they should find a way to respect each other's values and desires. Lastly there is the request which clarifies what future New Jay wants for himself and this relationship. Clear requests are hence crucial to a transformative communication. When we ask for concrete actions, we often find creative ways to ensure that everyone's needs are met. New Jay asks Ann not to come to class at all, if she happens to run later more than one minute.
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