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Practice Reading: Fill in The Blanks (Drag & Drop)
ID: #5425
Communication 2
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The research that Professor Albert Mehrabian conducted in the field of communication in the 1960s still influences our understanding today. His analysis showed that only seven percent of a message is communicated by the words we use. The other 93 percent comes from non¬verbal communication. To evaluate the importance of voice tone and facial expression, he carried out two . The involved people listening to a word repeated three times to express either like, dislike or a neutral position. Sometimes they also saw photos of fadal expressions. The results provided that 38 percent of communication comes from our tone of voice and 55 percent comes from our facial expression. The of 7-38-55 is widely used by people who carry out communication studies today, although it is often misunderstood. It is not linked to all communication; it is only feelings and attitudes. More recently, research findings have shown that tone of voice is actually more important than facial expressions but conclusions tend to vary.
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