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Practice Reading: Fill in the Blanks (Dropdown)
ID: #49499
Digital Tip Jars
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A new checkout trend is sweeping across America, making for an increasingly awkward experience: digital tip jars. You order a coffee, an ice cream, a salad or a slice of pizza and pay with your credit card or phone. Then, an employee standing behind the counter spins around a touch screen and slides it in front of you. The screen has a few tip amounts -- usually 10%, 15% or 20%. It’s being driven in large part by changes in technology that have enabled business owners to more easily the costs of compensating workers directly to customers. Customers were encouraged to tip generously during the pandemic to help keep restaurants and stores , raising expectations. The shift to digital payments also accelerated during the pandemic, leading stores to old-fashioned cash tip jars with tablet touch screens. But these screens and the procedures for digital tipping have proven more intrusive than a low-pressure cash tip jar with a few bucks in it.
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