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Practice Reading: Fill in the Blanks (Dropdown)
ID: #46766
Good negotiators
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To complain effectively, you need to be specific about your problem and communicate it clearly using words which are objective and fair. Going over the top with emotional language and unreasonable claims will get you nowhere. Good negotiators tend to be calm and logical. They start by explaining the situation and stating their requirements clearly, without threat. Most complaints prompt a defensive from the other person, but by being reasonable yourself, you more chance of achieving the positive you want. If you feel angry or upset about what has happened, by all means tell the company, but do so calmly, that you understand the situation from all points of view but explaining what you will do if your complaint is ignored. Be sure to remember, however, that it is unwise to threats unless you are in a position to them out.
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