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Practice Reading: Fill in the Blanks (Dropdown) ID: #46766 Good negotiators
Instructions
To    complain    effectively,    you    need    to    be    specific    about    your    problem    and    communicate    it    clearly    using    words    which    are    objective    and    fair.    Going    over    the    top    with    emotional    language    and    unreasonable    claims    will    get    you    nowhere.    Good    negotiators    tend    to    be    calm    and    logical.    They    start    by    explaining    the    situation    and    stating    their    requirements    clearly,    without    threat.    Most    complaints    prompt    a    defensive    from    the    other    person,    but    by    being    reasonable    yourself,    you    more    chance    of    achieving    the    positive    you    want.    If    you    feel    angry    or    upset    about    what    has    happened,    by    all    means    tell    the    company,    but    do    so    calmly,    that    you    understand    the    situation    from    all    points    of    view  but    explaining    what    you    will    do    if    your    complaint    is    ignored.    Be    sure    to    remember,    however,    that    it    is    unwise    to    threats    unless    you    are    in    a    position    to    them    out.

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