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CELPIP Practice Speaking: Dealing with a Difficult Situation
ID: #61717
Hard
Department Store
Instructions
Look at the text below. In 60 seconds, you must speak as naturally and as clearly as possible. You have to record your response for 60 seconds.
You and Mike work in a department store, and Mike is talking to a customer who wants to return a coffee maker he bought there. The customer doesn’t have his receipt, but you remember selling him the coffee maker the day before. Mike is refusing to refund the coffee maker, but the customer is getting upset and just wants his money back.
Choose ONE:
EITHER
Explain to Mike that you sold the coffee maker to the man the day before, and he should give a full refund.
OR
Explain to the customer that the store policy is that you must have the original receipt to return an item, so he cannot get a refund for the coffee maker.
Choose ONE:
EITHER
Explain to Mike that you sold the coffee maker to the man the day before, and he should give a full refund.
OR
Explain to the customer that the store policy is that you must have the original receipt to return an item, so he cannot get a refund for the coffee maker.
Your Response
Recorded Answer
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