A.I. Explanation:

Correct Answer: Ms. Tran

Why this is correct: Casey is asking about the volunteer hours letter. That letter goes in the Community File, and Ms. Tran checks that file.

Tips: When the To line is empty, find what the email is about. Then find the person who handles that job.

Why the other options are wrong:

• Mr. Adeyemi: Mr. Adeyemi checks the Academic File. That file holds the transcript, not the volunteer letter.
• Mr. Olsen: Mr. Olsen checks the Financial File, and that file is already complete.
• Ms. Grant: The notes say Ms. Grant answers deadline questions. Casey is asking how to send a letter.

Correct Answer: volunteer hours letter

Why this is correct: Only the Community File is marked missing. The item in that file is the volunteer hours letter.

Tips: Look for the exact status word in the sentence. Then read which row carries it.

Why the other options are wrong:

• latest official transcript: The transcript is in the Academic File. Its status is requested, not missing.
• household income form: The income form is in the Financial File, and that file is marked complete.
• tax notice: The tax notice goes with the income form in the Financial File, which is complete.

Correct Answer: program coordinator

Why this is correct: The Community File row says the letter is signed by your program coordinator. At the food bank, that person is Ms. Lewis.

Tips: Stay in the row for the item you are reading about. Each row names a different person.

Why the other options are wrong:

• school counsellor: The school counsellor is for ordering the transcript in the Academic File.
• parent or guardian: A parent or guardian fills in the household income form, not the volunteer letter.
• scholarship advisor: Ms. Grant is the scholarship advisor. She answers deadline questions and does not sign letters.

Correct Answer: total hours and dates

Why this is correct: The Community File row says the letter must show total hours and dates. Casey will pass this on to Ms. Lewis.

Tips: Several rows use the words must show. Pick the one in the row for the letter.

Why the other options are wrong:

• final grades: Final grades must be shown on the transcript in the Academic File.
• household income: Household income is shown on the form in the Financial File.
• a school stamp: The school office stamps the transcript. The volunteer letter is signed by the coordinator instead.

Correct Answer: photos and screenshots of letters are not accepted

Why this is correct: The notes say photos and screenshots of letters are not accepted. So a photo from Ms. Lewis would not count.

Tips: Read the words after the blank. They tell you which rule Casey is using.

Why the other options are wrong:

• applications close at noon on April 30: This is a real note, but a deadline does not explain why a photo will not work.
• deadline questions go to Ms. Grant: This note tells you who answers deadline questions. It says nothing about photos.
• each file is checked by one staff member: This line only says one person checks each file. It does not explain why Casey needs the original.

Correct Answer: ask how the signed volunteer letter should be sent in

Why this is correct: Casey explains the missing letter and then asks one question. Should Casey upload it, or should Ms. Lewis send it?

Tips: The main purpose is often the question near the end. Look for could you.

Why the other options are wrong:

• ask for more time to finish the application: Casey wants to finish well before the deadline, so this is not a request for more time.
• complain that the transcript has not arrived: Casey says the other two files are moving along well. There is no complaint about the transcript.
• ask Ms. Tran to write the volunteer letter: Ms. Lewis will write the letter. Casey only asks how it should be sent.

Correct Answer: the checklist marks it as complete

Why this is correct: The email does not talk about the income form. The Financial File row shows it is complete, so nothing is left to do.

Tips: If the email is silent about something, look for its status in the diagram.

Why the other options are wrong:

• Ms. Lewis is filling it in this week: Ms. Lewis is writing the volunteer letter. A parent or guardian fills in the income form.
• the school office has ordered it: The school office handles the transcript in the Academic File, not the income form.
• Ms. Grant has already checked it: Mr. Olsen checks the Financial File. Ms. Grant only answers deadline questions.

Correct Answer: wait for the signed original by post

Why this is correct: Casey knows a photo will not count. So Casey will ask Ms. Lewis to post the original instead.

Tips: For a what next question, find the sentence where the writer says what they will do.

Why the other options are wrong:

• upload the photo before the deadline: The notes say photos of letters are not accepted, so uploading one would not help.
• ask the school counsellor to sign it: The counsellor is for the transcript. The letter must be signed by the program coordinator.
• send the photo to Mr. Olsen: Mr. Olsen checks the Financial File, and the notes say photos are not accepted.