A.I. Explanation:

Correct Answer: Lena Ortiz

Why this is correct: Chris needs a closed booth with a monitor for a 45-minute call. The Birch Booth is too short and has no monitor, so he wants the Cedar Booth. The Cedar Booth row says to book with Lena Ortiz.

Tips: When the To line is blank, first find the space the writer wants, then read its contact.

Why the other options are wrong:

• Omar Baker: Omar Baker books the Birch Booth, and Chris says the Birch Booth is too short and has no monitor.
• Grace Liu: Grace Liu helps at the Window Desk in the open zone that Chris does not want.
• Tom Reyes: Tom Reyes books the Meeting Pod for groups, which Chris does not want to take.

Correct Answer: 30 minutes

Why this is correct: The Birch Booth row says calls there can last up to 30 minutes. Chris's interview is about 45 minutes, so the Birch Booth is too short.

Tips: Find the booth named before the blank. Then read its call limit.

Why the other options are wrong:

• 60 minutes: 60 minutes is the call limit in the Cedar Booth, not the Birch Booth.
• 2 hours: Two hours is how long you can book the Meeting Pod, not the Birch Booth.
• 4 hours: Four hours is how long you can stay at the Window Desk, not the Birch Booth.

Correct Answer: in the open chat zone

Why this is correct: The Window Desk row says the desk is in the open chat zone. That is why Chris thinks the interviewers could hear people talking.

Tips: Read the words after the blank. People chatting is a clue about the kind of place.

Why the other options are wrong:

• next to the printer room: The Cedar Booth is next to the printer room. The Window Desk is in the open zone by the window.
• next to the kitchen: The Birch Booth is the space next to the kitchen, not the Window Desk.
• next to reception: The Meeting Pod is next to reception, not the Window Desk.

Correct Answer: two or more people

Why this is correct: The Meeting Pod row says it is for two or more people. Chris will be alone, so he does not want to take a room a team might need.

Tips: The words a team might need tell you the answer is about the number of people.

Why the other options are wrong:

• one person at a time: The Cedar Booth and the Birch Booth are the spaces for one person. The Meeting Pod is meant for groups.
• drop-in use with no booking: The Window Desk needs no booking. The Meeting Pod must be booked with Tom Reyes.
• calls of up to 30 minutes: The 30-minute limit belongs to the Birch Booth, and the Meeting Pod can be booked for up to 2 hours.

Correct Answer: a laptop cable

Why this is correct: The note at the bottom says laptop cables for wired internet are free at reception. Chris wants wired internet, so he needs a cable and will come early to get it.

Tips: Rules for all spaces are often in the note at the bottom. Check it for each need.

Why the other options are wrong:

• a pair of headphones: Headphones are only needed outside the two quiet booths, and Chris will be in the Cedar Booth.
• a booking with Tom Reyes: Tom Reyes books the Meeting Pod, and a booking has nothing to do with the wired connection.
• help from Grace Liu: Grace Liu helps at the Window Desk, which has Wi-Fi only and no wired internet.

Correct Answer: book a private booth for an important call

Why this is correct: Chris explains his interview and why the other spaces do not work. He then asks if Friday afternoon is still free, because he wants to book the booth.

Tips: The main purpose is usually in the first lines and in the final request.

Why the other options are wrong:

• ask for a monitor to be added to the Birch Booth: Chris only says the Birch Booth has no monitor. He does not ask for one to be added.
• complain about noise in the open zone: Chris mentions the noise only to explain why the Window Desk does not suit his call.
• reserve a meeting pod for his team: Chris will be alone, and he says he does not want to take the Meeting Pod from a team.

Correct Answer: they are only required outside the two quiet booths

Why this is correct: The note at the bottom says headphones are needed only for calls outside the two quiet booths. Chris will take his call inside the Cedar Booth, so he does not need them.

Tips: When the email does not give a reason, look for a rule in the diagram that explains it.

Why the other options are wrong:

• reception lends them out for free: Reception gives out free laptop cables. The guide says nothing about lending headphones.
• his call will be under 30 minutes: Chris's call is about 45 minutes, and the headphone rule is not about time.
• the booth has a wall screen: The wall screen is in the Meeting Pod. The Cedar Booth has a large monitor, and a screen does not change the rule.

Correct Answer: polite and well prepared

Why this is correct: Chris has checked every space and gives clear reasons. He greets the staff member, asks politely and says thanks.

Tips: For tone, notice the greeting, the request and how much the writer has planned.

Why the other options are wrong:

• nervous and confused: Chris understands each space well and makes one clear choice, so he is not confused.
• demanding and impatient: Chris asks politely if the booth is free and does not demand anything.
• casual and careless: Chris plans the call carefully, down to the cable, so he is not careless.