A.I. Explanation:

Correct Answer: Hotel Kiosk

Why this is correct: It is after nine at night. Only the Hotel Kiosk is still open, because it closes at midnight. It also gives an itemized receipt with every sale.

Tips: When the Subject line is blank, read the whole email first. Then find the one place that fits every clue.

Why the other options are wrong:

• Station Market: The Station Market closes at 9:00 p.m. It is already shut when Samira writes.
• City Boutique: The City Boutique closes at 6:00 p.m. It also gives only a card slip unless you ask.
• Terminal 2 claims desk: The claims desk is where you hand in a claim. It is not a shop, and Samira is going shopping.

Correct Answer: toiletries and a phone charger

Why this is correct: The Hotel Kiosk sells toiletries and phone chargers. The note at the bottom says the airline pays for toiletries and chargers, so both can be claimed.

Tips: An answer must be true in two places here: the shop's stock and the airline's list.

Why the other options are wrong:

• souvenirs and some snacks: The kiosk sells these, but they are not essentials, so the airline will not pay for them.
• a scarf and some jewellery: These are sold at the City Boutique, not the kiosk, and they are not essentials.
• basic clothing and a charger: Basic clothing is an essential, but the Hotel Kiosk row says no clothing is sold there.

Correct Answer: 7:30 a.m.

Why this is correct: The Station Market row says it opens at 7:30 a.m. That is before Samira's 8:30 meeting, so she could buy a shirt there in the morning.

Tips: An opening time and a closing time can be in one line. Read the whole line.

Why the other options are wrong:

• 10:00 a.m.: The City Boutique opens at 10:00 a.m. That is after the meeting, and it is not the market.
• 6:00 a.m.: The Hotel Kiosk opens at 6:00 a.m., but the kiosk does not sell clothing.
• 9:00 p.m.: 9:00 p.m. is when the Station Market closes, not when it opens.

Correct Answer: a card slip

Why this is correct: The City Boutique row says card slip only, with an itemized receipt only on request. Samira writes "unless I ask", so she means the card slip.

Tips: Small words like unless and only can change the meaning. Read them slowly.

Why the other options are wrong:

• an itemized receipt: The boutique gives an itemized receipt only if you ask. Without asking, Samira gets a card slip.
• free delivery to my hotel: Free delivery is a service at the boutique, not a kind of receipt for the claim.
• a charge to my room: Room charges are a way to pay at the Hotel Kiosk, not at the boutique.

Correct Answer: cannot be claimed at all

Why this is correct: The note at the bottom says you must buy before your bag is delivered. So items bought after the bag arrives cannot be claimed, even inside 48 hours.

Tips: When a rule says and, every part must be true at the same time.

Why the other options are wrong:

• can still be claimed within 48 hours: Both rules must be met. After delivery, the 48 hours do not help.
• can be claimed with a card slip: A card slip is never enough, because every item needs an itemized receipt.
• is covered if it is an essential: Even essentials must be bought before the bag arrives, so this is not true.

Correct Answer: explain her shopping plan and ask for the blouse

Why this is correct: Samira explains which shop she will use and why she will not buy clothes. Then she asks Noor to bring the blouse to her hotel.

Tips: The request at the end of an email often shows why the person is writing.

Why the other options are wrong:

• ask Noor to buy her a shirt at the market: Samira does not want to buy a shirt, because Noor is lending her a blouse.
• complain to Noor about the airline's rules: Samira follows the airline rules calmly and does not complain about them.
• ask Noor to collect her bag at noon: The airline will deliver the bag. Samira does not ask Noor to collect it.

Correct Answer: the airline only pays for essentials

Why this is correct: The note at the bottom says the airline pays for essentials only: toiletries, chargers and basic clothing. Souvenirs are not on that list.

Tips: If the email does not give a reason, check the rules in the diagram.

Why the other options are wrong:

• the kiosk gives no receipt for them: The Hotel Kiosk gives an itemized receipt with every sale, souvenirs included.
• the kiosk is about to close for the night: The kiosk is open until midnight, and Samira is buying other things there tonight.
• she can buy them later at the boutique: The City Boutique does not sell souvenirs, and Samira never plans to go there.

Correct Answer: careful to follow each airline rule

Why this is correct: Samira checks the time, the stock, the receipt and the delivery rule. She buys only what the airline will pay for and finishes before the bag arrives.

Tips: To describe an approach, look at the choices the writer makes and the reasons behind them.

Why the other options are wrong:

• happy to replace everything she lost: Samira buys only a few essentials and even borrows a blouse instead of buying one.
• unsure which shops are open tonight: Samira knows exactly which shop is open after nine and plans to go there.
• relaxed about keeping her receipts: Samira chooses shops by the receipt they give, so receipts matter a lot to her.