Correct Answer: it frees a machine but may create arguments about touching clothes
Passage Reference: That frees a machine, but it has also led to arguments because some residents do not want others touching their clothes.
Why this is correct: The action helps waiting residents use a machine, but some owners object to other people handling their clothing.
Tips: Follow both sides of the contrast after but.
Why the other options are wrong:
- it prevents residents from finding the laundry room: Room access is not the issue.
- it makes every cycle take longer: The cycles have already ended.
- it identifies the person who caused the delay: Nadia still does not know who owns the loads.
Correct Answer: she wants to solve the shared problem without blaming someone
Passage Reference: I would rather not turn this into a search for the person responsible.
Why this is correct: Nadia's whole message looks for a friendly, general fix. She refuses to hunt for the person responsible. She ends by saying her aim is to make sharing easier without embarrassing anyone.
Tips: Read the whole message and ask what the writer is trying to do. Choose the aim she keeps coming back to.
Why the other options are wrong:
- she already knows it is Graham: She says she does not know who it is.
- she thinks leaving clothes is always acceptable: She says it is causing impatience.
- the tenants’ group forbids questions: No such rule is mentioned.
Correct Answer: to allow for an innocent reason behind the delay
Passage Reference: someone may have been delayed for a good reason
Why this is correct: She keeps her judgment cautious because the circumstances are unknown.
Tips: A writer may mention context to soften a judgment.
Why the other options are wrong:
- to demand separate machines for families: She proposes shared-room solutions.
- to show that the coffee evening must be cancelled: She offers the coffee evening as another way to discuss it.
- to prove that evening users have priority: No group receives priority.
Correct Answer: it protects moved clothing but does not make owners return sooner
Passage Reference: The basket would not solve the original delay, but it could keep clean clothing off a table that is sometimes damp.
Why this is correct: She clearly limits what the basket can achieve.
Tips: Distinguish the original problem from the secondary problem.
Why the other options are wrong:
- it replaces the need for working machines: Machine function is not the problem.
- it guarantees the folding table stays dry: It keeps clothes off the table. It does not change the table.
- it will end every argument by identifying owners: The basket does not identify anyone.
Correct Answer: his tenant-group role gives him useful judgment about how residents may receive it
Passage Reference: since you coordinate the tenants' group, I would value your view on its tone.
Why this is correct: His community role makes his advice relevant.
Tips: Use the relationship named in the message to explain the request.
Why the other options are wrong:
- he knows how residents responded to earlier group messages: His group role may give him experience, but no earlier messages are described. Nadia asks for his view on tone.
- he can decide whether the basket solves the delay: Nadia already says that the basket will not solve the delay. Graham's role matters for how the notice will be received.
- he can identify which families use the room most often: Nadia carefully avoids naming a family. She asks Graham to judge the tone.
Correct Answer: friendly and focused on cooperation
Passage Reference: My aim is to make sharing the room easier, not to embarrass anyone.
Why this is correct: Her stated aim favours a respectful reminder that helps all residents cooperate.
Tips: Use the writer’s stated aim and her concern about tone to predict what she would approve.
Why the other options are wrong:
- official and presented as a new building rule: She worries that an official tone may be unsuitable and proposes a friendly reminder.
- practical and limited to protecting moved clothes: The basket protects clothes, while the notice is meant to improve cycle timing.
- firm and focused on identifying repeat users: She does not want to search for or embarrass the person responsible.
Correct Answer: publicly identifying a resident
Passage Reference: I would rather not turn this into a search for the person responsible.
Why this is correct: Graham agrees with Nadia’s no-blame approach.
Tips: The word without must be followed by what they want to avoid.
Why the other options are wrong:
- protecting clothes that are moved: That is the basket’s purpose.
- improving the shared room: That is their goal.
- asking people to track cycle times: That is the proposed reminder.
Correct Answer: residents can see it when they use the machines
Passage Reference: Could we put a friendly reminder above the machines
Why this is correct: Graham prefers a notice because people will see it in the laundry room when they use the machines. They would not have to wait for a later coffee evening.
Tips: Look for where Graham says people will encounter the reminder.
Why the other options are wrong:
- it avoids discussing the issue with any resident: A notice still talks about the issue. It does not avoid discussion with residents.
- coffee evenings reach people who never use the laundry: The coffee evening is the slower option Graham rejects. He does not say evenings reach people who never use the laundry.
- it keeps the reminder close to the proposed basket: Being near the basket is not Graham’s reason. He wants the reminder where people use the machines.
Correct Answer: keep moved clothes away from a sometimes wet surface
Passage Reference: keep clean clothing off a table that is sometimes damp
Why this is correct: The basket solves the secondary cleanliness problem.
Tips: Respect the limit Nadia places on the basket.
Why the other options are wrong:
- make every resident return on time: Nadia says it will not solve delays.
- show which family caused the problem: It contains clothes but does not identify owners.
- remove the need for a reminder: Graham supports both ideas.
Correct Answer: a shared courtesy request
Passage Reference: a friendly reminder above the machines
Why this is correct: This tone addresses everyone politely.
Tips: Choose language that fits cooperation and unknown responsibility.
Why the other options are wrong:
- a warning aimed at one careless family: They do not know who is responsible.
- a demand from the building owner: Neither writer is identified as the owner.
- an apology for broken machines: The machines are working.
Correct Answer: assigning fault
Passage Reference: not to embarrass anyone
Why this is correct: Blaming a person would conflict with Nadia’s purpose.
Tips: Use the contrast after rather than to name the rejected approach.
Why the other options are wrong:
- reducing arguments: The proposal aims to do this.
- keeping clothing clean: The basket supports this.
- respecting varied schedules: Her cautious wording recognizes this.
