Correct Answer: an advertisement on the employer's website
Passage Reference: position advertised on your company's website
Why this is correct: John says the position was advertised on the company's website.
Tips: Find where John names the job he wants. Read that sentence to its end, then test each option.
Why the other options are wrong:
- a manager's tip about an internal opening: John never says his manager told him about an internal opening.
- a hotel recruiter who contacted him: He found the vacancy himself on the company website.
- a notice from a former school employer: School work is only part of his history, not how he found this job.
Correct Answer: adapt cleaning to different users' needs
Passage Reference: taught me to adapt cleaning routines to the needs of the people using a building
Why this is correct: Different settings taught him to adapt routines to the people using a building.
Tips: Read the lesson he draws right after naming hotels and schools.
Why the other options are wrong:
- prefer schools over busy hotels: He does not choose a favourite setting.
- already supervise two maintenance teams: He has not held a supervisory title.
- plan a return to a previous employer: He is applying to join a new employer.
Correct Answer: reputation for high standards
Passage Reference: your company's reputation for maintaining high standards is another reason
Why this is correct: After salary and benefits, he names the company's reputation for high standards.
Tips: Separate pay and benefits from the third attraction he names.
Why the other options are wrong:
- policy of promoting all experienced cleaners: No promotion policy is mentioned.
- offer of training toward a first certificate: He already holds an HVAC/R certificate.
- location near his current workplace: He never says the employer is nearby.
Correct Answer: fit around people using the building
Passage Reference: plan my tasks around guests and other staff
Why this is correct: A busy hotel means he plans tasks around guests and other staff.
Tips: Link the visitor numbers to how he must organize work.
Why the other options are wrong:
- wait until guests and staff have left: He works while the building is in use.
- assign daily duties to a large staff: He lists tasks he performs himself.
- include checking guests into rooms: Check-in is not among his cleaning duties.
Correct Answer: noting informal coaching despite no title
Passage Reference: Although I have not yet held a supervisory title, I have shown new colleagues how to use cleaning equipment safely
Why this is correct: He admits he has no supervisory title but has shown new colleagues safe equipment use.
Tips: Find the part where John writes about supervising others. Read the whole sentence carefully.
Why the other options are wrong:
- claiming his certificate replaces experience: The certificate is an extra skill, not a management claim.
- saying he supervises cleaning at several hotels: He works as a custodian at one hotel.
- citing a promised supervisory promotion: No promotion promise is stated.
Correct Answer: an interview to discuss his suitability
Passage Reference: hearing whether you would like me to attend an interview
Why this is correct: John ends his letter by saying he hopes to hear whether they want him to attend an interview. This is the main thing his letter asks for.
Tips: Ask what John wants to happen next. Find the sentence where he says what he hopes to hear.
Why the other options are wrong:
- confirmation that references are already accepted: He offers references if required. He does not ask for confirmation.
- permission to begin training before hiring: He does not ask to start training early.
- a change to the advertised salary: He makes no salary request.
Correct Answer: custodial supervisor vacancy
Passage Reference: apply for the custodial supervisor position
Why this is correct: John applied for the custodial supervisor position named in his letter.
Tips: Go back to the job John says he wants. The company should name the same one.
Why the other options are wrong:
- hotel reception vacancy: His application is for custodial supervision, not reception.
- equipment sales vacancy: He uses cleaning equipment. He does not apply to sell it.
- language training vacancy: Languages are a skill, not the job title.
Correct Answer: the Regal Hotel
Passage Reference: At my current workplace, the Regal Hotel
Why this is correct: John names the Regal Hotel as his current workplace.
Tips: Keep past settings, current workplace, and future team separate.
Why the other options are wrong:
- a school maintenance department: Schools are earlier experience, not his current job.
- our maintenance department: That is the team he hopes to join later.
- an independent cleaning agency: No agency is named.
Correct Answer: not to progress your application for this role
Passage Reference: we need someone who has already held formal responsibility for a team
Why this is correct: They require prior formal team responsibility, which John does not have.
Tips: Find what John says about holding a supervisor title. Compare it with the need the company describes in this reply.
Why the other options are wrong:
- to arrange a supervisory training placement: No training placement is offered.
- to appoint you subject only to references: References alone would not meet the leadership requirement.
- to invite you to meet the team: No interview is being arranged.
Correct Answer: retain your application for future opportunities
Passage Reference: This would allow us to contact you if another suitable role opens.
Why this is correct: Keeping the file for six months lets them contact him if another suitable role opens.
Tips: The six-month plan is for a different suitable opening.
Why the other options are wrong:
- reserve the current vacancy until you gain experience: They will not progress him for the current role.
- submit your application to other employers: Retention is within their own company.
- register you for our next staff training course: The plan is about another vacancy, not training.
Correct Answer: no reply is needed at this stage
Passage Reference: You may reply to decline this arrangement; otherwise
Why this is correct: Only a decline needs a reply. Otherwise, silence is enough because there is no interview.
Tips: Find where John asks about an interview in his letter. Then read what the company plans to do with his details and what he should do if he disagrees.
Why the other options are wrong:
- you should confirm an interview date: They are not arranging an interview.
- you should send your references now: References are not requested in the reply.
- you should accept the proposed start date: No job or start date is offered.