Correct Answer: a request to cancel a membership because of poor service
Passage Reference: I was quite happy with the kind of service I was being offered in the past two years but the decline in support after your new staff arrived has led me to request cancellation.
Why this is correct: The subject line and the first sentence both say John wants to cancel his gym membership. He explains that the service became worse because the new staff do not give members enough support. So the main purpose of the letter is a request to cancel a membership because of poor service.
Tips: Read the subject line and the sentence that says why John is writing. Decide whether he wants a pause or a final end.
Why the other options are wrong:
- a request to transfer a membership to another branch: John never asks to move his membership to another branch. He asks the fitness center to cancel it.
- a request to renew a membership with different staff: Renewing would continue the membership, while John wants it ended because support declined.
- a request to suspend a membership while service improves: A suspension would be temporary, but the letter requests cancellation rather than a pause.
Correct Answer: after July 1, 2014
Passage Reference: As per the membership contract, my membership will be eligible for cancellation after July 1, 2014.
Why this is correct: The contract makes the membership eligible for cancellation after July 1, 2014. John is giving advance notice before that date.
Tips: Put each date beside its event. The day a letter is written is not always the day a change can happen.
Why the other options are wrong:
- on the date the cancellation letter is written: June 4 is when John writes the letter, not when the contract permits cancellation.
- on the date the earlier complaint was submitted: The letter gives no date for the earlier complaint, and that complaint does not determine eligibility.
- once the manager has reviewed the complaint: The contract links eligibility to July 1, not to a manager completing a review.
Correct Answer: for two years
Passage Reference: I have been attending your gym for the past two years.
Why this is correct: John directly says he has attended the gym for two years. His 2012 registration and 2014 letter date support that length of time.
Tips: When a duration is stated directly, use it to check any calculation from dates instead of estimating.
Why the other options are wrong:
- for just over one month: Just over one month is far shorter than John's direct statement that he attended for two years.
- for almost three years: Almost three years overstates the period between his May 2012 registration and June 2014 letter.
- for one year: One year contradicts the stated two-year attendance period.
Correct Answer: the arrival of new staff
Passage Reference: I was quite happy with the kind of service I was being offered in the past two years but the decline in support after your new staff arrived has led me to request cancellation.
Why this is correct: John says the service declined after the new staff arrived. He explains that they do not provide enough support to members.
Tips: For a cause question, locate the change immediately after the time marker 'after.'
Why the other options are wrong:
- a delay in processing his registration: John says his membership was issued in 2012. He does not report any delay in registration.
- a new procedure for making complaints: He complains about staff support, not about a new method for submitting complaints.
- a change in the membership contract: The contract supplies a cancellation date, but John does not say its terms changed or caused the service decline.
Correct Answer: 01 May 2012
Passage Reference: My name is John White and my membership ID is 4578 which was issued to me on 1st May, 2012 at the time of my registration.
Why this is correct: John received membership ID 4578 on 01 May 2012. He states that this happened when he registered.
Tips: Attach each date to the nearby noun or action so the registration date is not confused with the letter or cancellation date.
Why the other options are wrong:
- 01 July 2012: Cancellation is permitted after July 1, 2014, not July 1, 2012. The membership was issued on May 1, 2012.
- 04 June 2014: June 4, 2014 is the letter date, just over two years after registration.
- 04 June 2012: The message never gives June 4, 2012 as a membership date. It gives May 1, 2012.
Correct Answer: no positive change was seen in the staff
Passage Reference: I had already complained about such behavior to the administration but no improvement followed my complaint.
Why this is correct: John complained to the administration, but the service did not improve. This means he saw no positive change in the staff's support.
Tips: Use the result of the earlier complaint to infer whether the same service problem improved.
Why the other options are wrong:
- the service has been poor since his first visit: John says he was happy during the previous two years, so the service was not poor from his first visit.
- the administration promised changes that are still being introduced: No promised changes are mentioned. The administration simply did not improve things after his complaint.
- the staff improved only after his second complaint: Only one earlier complaint is described, and it produced no improvement rather than later staff improvement.
Correct Answer: end your gym membership
Passage Reference: Please accept this letter as advance notice for my membership cancellation.
Why this is correct: John's main request is to end his gym membership. Andy's reply thanks him for explaining that decision.
Tips: Match the reply's verb 'wish to' with the original request and check whether it means end, pause, renew, or transfer.
Why the other options are wrong:
- pause your membership until the service review ends: The manager's review will not replace the cancellation request, so John is not pausing until the review ends.
- renew your membership under the original conditions: John does not want to renew under any conditions. He asks to cancel.
- transfer your membership to another instructor: Neither the original message nor the reply mentions moving the membership to another instructor.
Correct Answer: the new staff arrived
Passage Reference: I was quite happy with the kind of service I was being offered in the past two years but the decline in support after your new staff arrived has led me to request cancellation.
Why this is correct: John had been satisfied until the new staff arrived. Their arrival marks when the support problem began.
Tips: Find the point where satisfaction changes into dissatisfaction and use that event as the turning point.
Why the other options are wrong:
- you first registered as a member: John says he was happy when he first registered. The support problem began later.
- you submitted your cancellation notice: The cancellation notice followed the decline and is its result, not its starting point.
- your original contract was changed: John cites the contract only for timing and never says it was changed.
Correct Answer: after July 1, 2014
Passage Reference: As per the membership contract, my membership will be eligible for cancellation after July 1, 2014.
Why this is correct: Andy repeats when the contract allows cancellation: after July 1, 2014. This is separate from John's request to process the paperwork in advance.
Tips: Find the contract rule in John's letter. Keep the small time word in front of the date, because it changes the meaning.
Why the other options are wrong:
- when the service review is complete: The review does not replace the cancellation request. The contract gives a date, not completion of the review, as the cancellation condition.
- from the date of your first complaint: The first complaint did not improve service, but its date is not the contract's cancellation start point.
- on the day your letter was written: June 4 is the date of the letter. The contract says cancellation is only possible after July 1.
Correct Answer: call the number in your letter
Passage Reference: For any other information, kindly contact me at 55-777-777-66.
Why this is correct: John provides a phone number for any further information. Andy can use that number if the gym needs more details.
Tips: For contact details, identify the method the writer actually supplies rather than adding a new channel or intermediary.
Why the other options are wrong:
- send a message through your current instructor: No instructor is named as a contact, and John asks the center to contact him directly.
- use the email address in your registration letter: John supplies a telephone number, not an email address from his registration papers.
- ask you to provide a telephone number first: The number is already written at the end of John's letter, so the gym need not ask him to provide one first.
Correct Answer: specific feedback about the service
Passage Reference: The new staff members do not provide enough support for the members.
Why this is correct: John gives a clear example of the service problem. His specific feedback helps Andy know that staff support needs attention.
Tips: Ask what John tells the gym about the new staff. The blank describes that kind of information in general words.
Why the other options are wrong:
- confirmation that you want to stay during the review: John is requesting cancellation, so he does not confirm that he wants to stay during the review.
- agreement to delay cancellation until service improves: He asks for advance processing and never agrees to postpone cancellation until service improves.
- approval of the changes already made by the staff: John reports that no improvement followed his complaint, so he does not approve changes already made.
