Read the following message.
Dear Mr. Arbor,
On Friday, June 1, I received a call from Claire Brown, Chief of the Accounting Office, who reported that you engaged in an excessively loud and disruptive disagreement with Maggie Smith regarding whether or not a cheque was ready for release. After interviewing you, Maggie Smith and another witness, I determined that you disagreed so strongly with Ms. Smith that you demanded that she release the cheque and then yelled at her when she advised you that it was not ready for release.
This encounter occurred at the reception desk in front of other Accounting Office staff and your yelling could be heard throughout the work area. Ms. Smith revealed that she felt intimidated, embarrassed and no longer wants to interact with you.
It is critical that you understand that I expect all members of my staff to engage in polite and courteous interactions with everyone with whom they come into contact while they are working. It is unacceptable and unprofessional to interact with others in a manner that can be viewed as intimidating, threatening, or otherwise rude or discourteous. Further, if you believe that a process is incorrect, or incorrectly interpreted, you are to elevate your concerns to a supervisor for resolution if it cannot be adequately resolved at your level.
I understand from my discussion with you that you do not believe that your actions were intimidating. Please understand that when you respond to people by yelling or even in a loud and demanding voice, it can be perceived as intimidating. I expect you to be polite, courteous and to elevate any problems that cannot be resolved with your co-workers to my attention.
You may treat this as a final warning and further be advised in your own interest, to be cautious about your conduct. Any such act of indiscipline from you will now lead to immediate termination of your service.
Regards,
HR Manager
Andrew Green
Using the drop-down menu(), choose the best option according to the information given in the message.
2.Mr. Arbor disagreed that his behaviour
3.The encounter took place at
4.If coworkers cannot agree, Arbor should
5.Before deciding, the HR manager
6.The main point of Mr. Green's letter is that further misconduct means
Here is a response to the message. Complete the response by filling in the blanks. Select the best choice for each blank from the drop-down menu ().
I have read your final warning carefully. I understand that the incident you investigated concerned 7.. Although I did not intend to intimidate anyone, I accept that speaking loudly at the reception desk was inappropriate.
Your letter explains that unresolved disagreements should be 8.. I will follow that process in future instead of continuing an argument with a coworker. I would also like to apologize to Ms. Smith, provided she is comfortable receiving an apology through you.
I understand that the consequence specified for another incident is 9.. That makes it especially important for me to change how I respond when I am frustrated. My personal difficulties do not excuse disrespectful conduct at work.
To help me improve, could we arrange a short meeting to discuss 10.? A few practical techniques for pausing and asking for assistance would be useful. I am asking for guidance, not for the warning to be removed from the record.
I will make sure that my future interactions are 11.. Please let me know a suitable time to meet. Thank you for explaining your expectations clearly.
Sincerely,
John Arbor