Correct Answer: A broken building intercom
Why this is correct: The woman says the building intercom is not working. She explains she cannot hear anything when someone buzzes her unit. This matches a broken building intercom.
Tips: For problem questions, listen carefully to the first reason for the call.
Why the other options are wrong:
- A: The speakers never mention an elevator problem. They only talk about the intercom system.
- C: There is no talk about a kitchen or water. The problem is about sound and buzzing.
- D: A mailbox is never mentioned. The issue is about visitors buzzing her unit.
Correct Answer: She cannot hear visitors buzzing her unit.
Why this is correct: The woman says she cannot hear anything when someone buzzes. She gives an example with a delivery driver waiting downstairs. This clearly shows she cannot hear visitors.
Tips: Examples often explain the problem more clearly.
Why the other options are wrong:
- A: She does not say she cannot open the door. The problem is hearing, not opening.
- B: Her phone is mentioned, but only as part of the intercom sound. The phone itself is not broken.
- C: She never talks about missing a repair visit. She talks about a delivery driver.
Correct Answer: To identify which entrance system might be affected.
Why this is correct: The man says her location narrows it down. This means he is checking which entrance system has the problem. Location helps identify the system.
Tips: Think about the purpose of each question in the conversation.
Why the other options are wrong:
- B: They do not talk about moving units. She clearly says her unit number already.
- C: Mailing address is not discussed. This is about the building system.
- D: He does not mention other tenants complaining. He mentions a similar issue last winter.
Correct Answer: Resetting the intercom panel.
Why this is correct: The man says he can reset the panel if it is only her unit. This is clearly one solution he mentions. It directly fixes the problem.
Tips: Listen for possible actions the speaker can take.
Why the other options are wrong:
- A: He does not talk about replacing phones. He talks about resetting a panel.
- B: Cellphones are not suggested as a solution. Only the intercom is discussed.
- D: No entrance is being closed. He talks about checking and fixing systems.
Correct Answer: The woman is busy with meetings earlier.
Why this is correct: The woman says she has meetings until three. Because of this, they choose four o'clock. The time fits her schedule.
Tips: Time questions often depend on one speaker's availability.
Why the other options are wrong:
- A: The repair company timing is not mentioned. The man is available earlier.
- C: They do not talk about noise levels in the building.
- D: Deliveries stopping is never mentioned.
Correct Answer: Meet delivery drivers downstairs.
Why this is correct: The man warns deliveries might be affected today. He suggests she meet drivers downstairs. This is a temporary solution.
Tips: Temporary solutions are often introduced with maybe or possibly.
Why the other options are wrong:
- A: He does not say to cancel deliveries. He suggests meeting drivers.
- B: A neighbour's intercom is never mentioned.
- C: Leaving the door unlocked is never suggested.
Correct Answer: Apologetic and helpful.
Why this is correct: The man says sorry about the inconvenience. He also offers to come and check quickly. This shows he is apologetic and helpful.
Tips: Tone questions often depend on the final lines.
Why the other options are wrong:
- B: He does not sound annoyed. He stays calm and supportive.
- C: He explains the situation clearly. He is not defensive.
- D: He clearly plans to fix the issue, so he is not uninterested.
Correct Answer: The superintendent will check the unit at 4:00 p.m.
Why this is correct: They agree on a four o'clock visit. The man says he will see her at four. This is the next clear action.
Tips: The last agreement usually shows what happens next.
Why the other options are wrong:
- A: The intercom company is only mentioned as a later possibility.
- B: There is no talk about moving units.
- D: No entrance is being closed in the conversation.
