Correct Answer: Near the lobby mailboxes
Why this is correct: The speaker says the courier photo shows the packages by the front mailboxes. This clearly tells you the exact location. The answer matches those words.
Tips: For location questions, focus on clear place words in one sentence.
Why the other options are wrong:
- A: The transcript never says outside the entrance. It says near the front mailboxes inside the lobby.
- C: The concierge desk is mentioned later as a future plan. The packages were not left there.
- D: There is no mention of an office hallway. The speaker talks only about the lobby area.
Correct Answer: The theft of delivered packages
Why this is correct: The speakers talk about packages that went missing. They discuss cameras and prevention. This shows the problem is stolen packages.
Tips: To find the main issue, think about why the speakers are talking.
Why the other options are wrong:
- A: There is no talk about late delivery. The supplies arrived but then disappeared.
- B: They do not argue with the courier company. They focus on missing packages.
- C: Lobby access is not the problem. The problem is that items went missing.
Correct Answer: To explain why the lobby has many people passing through
Why this is correct: The concierge says the area gets busy during rush hour. This explains why many people are around. That makes theft more possible.
Tips: When you hear an explanation, ask what it helps explain.
Why the other options are wrong:
- B: Rush hour is not about late delivery time. It is about many people.
- C: The concierge does not blame the courier. He explains the environment.
- D: There is no suggestion to change delivery companies here.
Correct Answer: They do not fully cover the mailbox area
Why this is correct: The concierge says cameras do not cover the mailbox corner directly. He adds it may only show partial footage. This means coverage is limited.
Tips: For limitation questions, listen for what cannot be done.
Why the other options are wrong:
- A: The concierge never says the cameras were off. He says they exist.
- B: He does not say access is restricted. He talks about coverage.
- D: There is no mention of poor video quality.
Correct Answer: Contacting Canada Post
Why this is correct: Speaker A mentions Canada Post but then says it was a private courier. This idea is dismissed. It is not chosen as a next step.
Tips: Eliminate choices that are clearly accepted or planned.
Why the other options are wrong:
- A: Asking suppliers for signatures is accepted as a good plan.
- C: Filing a report is suggested as a helpful option.
- D: Reviewing footage is something the concierge will do.
Correct Answer: It was not Canada Post
Why this is correct: The woman says she thought about Canada Post. Then she explains it was a private courier. That is why she hesitates.
Tips: When a speaker corrects themselves, that reason is often the answer.
Why the other options are wrong:
- A: There is no mention of a refund.
- B: The cost of the packages is never discussed.
- C: The courier does not deny responsibility in the talk.
Correct Answer: Arrange package holding at the desk
Why this is correct: The concierge clearly says he can arrange temporary package holding. This is an immediate action. It will help prevent future theft.
Tips: Immediate actions are often stated very clearly.
Why the other options are wrong:
- B: There is no talk about installing new cameras now.
- C: The police are never mentioned.
- D: Lobby hours are not discussed.
Correct Answer: Ask vendors to require signatures
Why this is correct: Speaker A says she can ask suppliers to require signatures. This shows her next likely action. It is a clear future step.
Tips: Future actions are often said near the end of the conversation.
Why the other options are wrong:
- A: She does not talk about changing office locations.
- B: She does not say she will stop ordering online.
- D: There is no police investigation planned.
