Correct Answer: Requesting a membership refund at the counter
Why this is correct: The man says he wants to cancel his Costco membership. He also asks for a refund right away. This matches requesting a membership refund at the counter.
Tips: Focus on what the speaker wants to do first.
Why the other options are wrong:
- A: He never talks about buying groceries. He only talks about cancelling his membership.
- C: The food court is never mentioned. The conversation is about a membership refund.
- D: Gas or cars are never discussed. He is inside the store talking to staff.
Correct Answer: He does not shop there often
Why this is correct: The man explains why he wants to cancel. He says he does not shop there enough. This clearly matches the reason.
Tips: When you hear a reason, link it directly to the question.
Why the other options are wrong:
- A: He never complains about prices. Cost is not mentioned as a problem.
- B: He does not say he is moving. He only says he travels for work.
- C: He says there was no specific issue. Customer service was not a problem.
Correct Answer: She calmly explains the process
Why this is correct: The clerk responds politely and offers to explain the refund process. Her tone is calm and helpful. This matches calmly explaining the process.
Tips: Notice tone words like no problem and I can explain.
Why the other options are wrong:
- B: She never says refunds are limited. She later says refunds are full.
- C: She does not ask him to return later. She helps him right away.
- D: She does not suggest keeping the membership. She supports cancelling.
Correct Answer: It might be reduced because he used the card
Why this is correct: The man says he thought the refund might be prorated. He believes using the membership could reduce the refund. This matches the idea of a reduced amount.
Tips: Separate what the speaker thinks from what is true.
Why the other options are wrong:
- A: Store credit is never mentioned. He talks about money back to a card.
- B: He does not mention long delays. He asks about the amount.
- D: He does not connect it to how often he shopped.
Correct Answer: The full fee can be refunded at any time
Why this is correct: The clerk clearly explains the policy. She says Costco allows a full refund at any time. This directly matches the answer.
Tips: Policy answers usually come from the staff speaker.
Why the other options are wrong:
- A: Ninety days is never mentioned. The clerk says any time.
- C: She says even used memberships get refunded.
- D: Head office approval is never discussed.
Correct Answer: Another refund method will be arranged
Why this is correct: The clerk explains the refund goes to the same card unless it is closed. This means they will use another method if needed. That matches arranging another refund method.
Tips: When you hear unless, expect an alternative.
Why the other options are wrong:
- A: Cash is never offered. She talks about credit cards only.
- B: She does not say the refund will be cancelled.
- C: Gift cards are never mentioned.
Correct Answer: Confirm the details on the screen
Why this is correct: The clerk answers his question about paperwork. She says he only needs a quick confirmation on the screen. This matches confirming details on the screen.
Tips: Instruction questions focus on actions, not feelings.
Why the other options are wrong:
- B: She says it is quick, not long paperwork.
- C: He does not need to call later. It is done now.
- D: Returning items is never required.
Correct Answer: Satisfied with how the issue was handled
Why this is correct: At the end, everything is completed smoothly. The man agrees and the clerk confirms the refund. This shows he feels satisfied.
Tips: End feelings are shown by tone and final comments.
Why the other options are wrong:
- A: He agrees with the sixty dollar refund. He is not disappointed.
- B: He is not confused. He says sounds easy enough.
- D: The clerk says the refund will appear soon. He is not worried.
