Correct Answer: to thank Sam for a referral
Passage Reference: Thank you for sending them our way.
Why this is correct: The main purpose of Celia's email is to thank Sam for a referral. Josh's family visited because Sam recommended the store, and the $25 credit is a thank-you gift.
Tips: Ask why Celia is writing to Sam at all. Look at what he did for the store and how she responds to it.
Why the other options are wrong:
- to ask Sam to complete Josh’s order: No purchase on Josh’s behalf is required.
- to request payment for Josh’s table: Josh has not ordered.
- to remind Sam of an unpaid bill: The email offers thanks and a credit.
Correct Answer: taken home the measurements of two models
Passage Reference: They spent some time looking at dining tables and took home the measurements for two models.
Why this is correct: Josh and his family compared two models and took their measurements home. They did this to check the fit before placing any order.
Tips: Read the paragraph about the tables they looked at. Notice what they actually did, and what they have not done yet.
Why the other options are wrong:
- paid a deposit for one model: No order has been placed.
- ordered both models: They have not placed an order.
- returned two purchased tables: No purchase or return occurred.
Correct Answer: she wants them to check the fit first
Passage Reference: We prefer customers to check what fits their home rather than make a rushed decision.
Why this is correct: Celia is comfortable because she wants them to check the fit first. A careful choice matters more than a quick sale.
Tips: Find where Celia reacts to the news that nothing is bought yet. Test each option against her words.
Why the other options are wrong:
- the store accepts orders only in October: No such restriction exists.
- the tables are not available to purchase: They are considering their choice.
- she expects Sam to order for them: Sam need not buy on their behalf.
Correct Answer: it must be used in the showroom by September’s end
Passage Reference: It can be used on your next purchase in the showroom before the end of September.
Why this is correct: The credit must be used in the showroom by September’s end. Both the place and deadline limit its use.
Tips: Collect every limit on the credit: where it works, the deadline, and what it cannot be. Pick the option that fits all of them.
Why the other options are wrong:
- it is valid only with a printed email: Printing is unnecessary.
- it can be exchanged for cash: It cannot be redeemed for cash.
- it depends on Josh placing an order: It applies whether or not he orders.
Correct Answer: by Sam’s name
Passage Reference: If you visit, simply give the staff your name so they can find the credit.
Why this is correct: Staff can find the credit by Sam’s name. His account already holds the credit.
Tips: Find the simple instruction after if you visit to learn what Sam should give the staff.
Why the other options are wrong:
- by presenting Josh’s payment card: Josh has not ordered, and Sam’s name is enough.
- by showing a printed copy only: No printout is needed.
- by completing another referral form: No further form is required.
Correct Answer: do nothing further
Passage Reference: There is no need for you to follow up with him or persuade him to buy.
Why this is correct: Celia expects nothing further from Sam. Josh can contact the store when he is ready.
Tips: A phrase such as no need tells you that the expected action may be no action at all.
Why the other options are wrong:
- measure his home for the store: No such task is assigned.
- complete his table order: No purchase on his behalf is needed.
- call him to obtain a deposit: No follow-up is required.
Correct Answer: $25
Passage Reference: As a small thank-you, I have added a $25 credit to your account.
Why this is correct: Celia added a $25 credit to Sam's account as thanks for the referral.
Tips: Read the thank-you amount in Celia's email.
Why the other options are wrong:
- $30: The credit is $25, not $30.
- $20: The credit is $25, not $20.
- $50: The credit is $25, not $50.
Correct Answer: Josh does not order
Passage Reference: The credit is yours whether or not he eventually orders a table.
Why this is correct: Sam keeps the credit even if Josh does not order. The reward is for the introduction itself.
Tips: Find the sentence where Celia says whose credit it is. Read the whole sentence, including the condition.
Why the other options are wrong:
- I wait until October: The credit expires at September’s end.
- I use it outside the showroom: It is for a showroom purchase.
- I request cash instead: Cash redemption is excluded.
Correct Answer: the end of September
Passage Reference: It can be used on your next purchase in the showroom before the end of September.
Why this is correct: Sam must use the credit on a showroom purchase before the end of September.
Tips: Go back to the sentence that says when the credit can be spent. Copy the deadline exactly, and check the month.
Why the other options are wrong:
- the end of October: Celia names the end of September, not October.
- the end of December: December is not the stated deadline.
- the following September: The deadline is this coming end of September, not a year later.
Correct Answer: my name
Passage Reference: If you visit, simply give the staff your name so they can find the credit.
Why this is correct: Celia tells Sam to give the staff his name so they can find the credit. In Sam’s reply, he refers to himself with my name.
Tips: Keep the first-person voice of the reply while matching your to my from the original email.
Why the other options are wrong:
- a printed copy of this email: A printout is not required.
- a completed new referral form: No further form is required.
- Josh’s purchase receipt: He has not purchased.
Correct Answer: leave him to contact you when ready
Passage Reference: There is no need for you to follow up with him or persuade him to buy.
Why this is correct: Celia says Sam does not need to follow up with Josh or persuade him. Sam should therefore let Josh contact the store himself when he is ready.
Tips: A phrase such as no need to follow up means the next move belongs to the other person.
Why the other options are wrong:
- collect a deposit from him: No such task is requested.
- tell the store which model he must buy: He should decide himself.
- place an order on his behalf: Celia says you do not need to buy anything on Josh's behalf.
