Correct Answer: feedback on ordering and delivery
Passage Reference: Thank you for purchasing your desk from our store last month. We are reviewing the experience customers have when ordering and receiving furniture, and we would appreciate your feedback.
Why this is correct: Hugo is sending a survey reminder. He wants Ms. Wong's feedback on the showroom advice, the ordering process and the delivery, not on the desk itself. So the message mainly asks for feedback on ordering and delivery.
Tips: Hugo mentions the desk's design, advertising, the warranty and his store's service. For each one, check if he wants something from Ms. Wong or says it is not part of this message.
Why the other options are wrong:
- a review of the desk design: Hugo says the survey is not a review of the desk's design.
- permission to quote customers in advertising: Comments will not be used as advertising quotations unless Hugo asks for permission separately, and he is not asking now.
- payment for an extended warranty: No warranty payment is mentioned. Taking part does not affect the warranty at all.
Correct Answer: until 18 June
Passage Reference: The link below will remain open until 18 June.
Why this is correct: The survey link remains available until 18 June. This is its stated closing date.
Tips: When asked how long a link is open, find the date directly attached to the link.
Why the other options are wrong:
- until the end of June: Responses are reviewed then, but the link closes earlier.
- until the next purchase: No purchase condition applies.
- until an urgent repair is completed: Repairs use a different contact route.
Correct Answer: the customer may still participate
Passage Reference: You may skip any question you would rather not answer, and taking part will not affect your warranty or your access to customer support.
Why this is correct: The customer may still participate after skipping a question. Every survey question is optional.
Tips: The word may signals permission, so look for the result that allows participation to continue.
Why the other options are wrong:
- the purchase must be registered again: No registration requirement is stated.
- support access is suspended: Support is unaffected.
- the warranty becomes invalid: Participation does not affect warranty.
Correct Answer: survey responses are not reviewed immediately
Passage Reference: Responses are reviewed together at the end of the month, so a service request could be delayed.
Why this is correct: Survey responses are not reviewed immediately. Waiting until month-end could delay an urgent repair request.
Tips: Find Hugo's warning about urgent repairs. Read the reason he gives for it.
Why the other options are wrong:
- the warranty excludes emailed requests: Direct email is the instructed route.
- all repair requests must be made in person: Customers should reply by email.
- the survey sends requests immediately to technicians: Responses are reviewed later.
Correct Answer: only after separate permission is sought
Passage Reference: We will not publish individual comments as advertising quotations without asking permission separately.
Why this is correct: Individual comments may be advertised only after separate permission is sought. Survey participation alone does not give that permission.
Tips: Notice the negative structure will not without because it creates a required condition.
Why the other options are wrong:
- whenever names are removed: Anonymous summaries do not authorize advertising quotations.
- if the comment is positive: Sentiment does not remove the permission requirement.
- automatically because the survey is submitted: Separate permission is required.
Correct Answer: ignore the reminder
Passage Reference: If you have already completed it, please accept our thanks and ignore this reminder.
Why this is correct: A previous respondent should ignore the reminder. The survey has already been completed once.
Tips: Apply the if clause to the right person: someone who has already responded follows the instruction after it.
Why the other options are wrong:
- send a second response to remain eligible: There is no participation reward or requirement.
- submit the same answers again: The reminder can be ignored.
- request a separate warranty form: No form is needed.
Correct Answer: the customer-service process
Passage Reference: The survey asks about the advice in the showroom, the ordering process, and delivery.
Why this is correct: The customer-service process covers how Ms. Wong ordered and received her desk. The survey is about service rather than product design.
Tips: Look at the three things Hugo lists for the survey. Pick the option that sums them up in one idea.
Why the other options are wrong:
- the next product range: The survey reviews service experience.
- a new warranty application: Warranty is unaffected.
- the desk’s design: Design is excluded.
Correct Answer: 18 June
Passage Reference: The link below will remain open until 18 June.
Why this is correct: 18 June is when the link closes. The customer correctly repeats that date in her reply.
Tips: Copy an exact date carefully when the reply restates a deadline from the original email.
Why the other options are wrong:
- 30 July: The stated deadline is June 18.
- 18 July: The stated month is June.
- 30 June: Responses are reviewed later, but the link closes on June 18.
Correct Answer: email with my order number
Passage Reference: If there is a problem with your desk, reply directly to this email with your order number and our support team will contact you.
Why this is correct: Hugo asks customers with a desk problem to reply directly with their order number. This reaches support without waiting for the survey review at month-end.
Tips: For an urgent problem, identify the direct contact method and the information that must be included.
Why the other options are wrong:
- make another purchase first: No new purchase is required for support.
- submit the fault only in the survey: Urgent requests should not use the survey.
- wait for the month-end review: That could delay service.
Correct Answer: my warranty or support
Passage Reference: You may skip any question you would rather not answer, and taking part will not affect your warranty or your access to customer support.
Why this is correct: Hugo allows customers to skip questions and says taking part does not affect their warranty or support. These protections therefore remain available even if Ms. Wong leaves a question unanswered.
Tips: After will not affect, find the two customer protections named in the same sentence.
Why the other options are wrong:
- an entry in a prize draw: There is no prize draw.
- payment for completing the survey: No payment is offered.
- a promised survey discount: No discount is attached.
Correct Answer: ignore this reminder
Passage Reference: If you have already completed it, please accept our thanks and ignore this reminder.
Why this is correct: The customer will ignore this reminder because she has submitted her answers. No second response is needed.
Tips: Use the completed action in the reply to select the instruction meant for previous respondents.
Why the other options are wrong:
- request another survey link: No new link is needed.
- submit it again to preserve support: Support does not depend on participation.
- send the same answers again: The email says to ignore it.
