Correct Answer: promote its office coolers
Passage Reference: we have manufactured room-coolers for different capacities
Why this is correct: The main purpose of the letter is to promote Summit's office coolers. Jean describes the coolers, the warranty, the discount and the free installation to encourage a purchase.
Tips: Product benefits plus an invitation to order usually show promotion.
Why the other options are wrong:
- recruit cooling-system technicians: No job opening is offered.
- respond to a warranty claim: No earlier claim is mentioned.
- confirm an order already placed: The reader is invited to place an order.
Correct Answer: five years against manufacturing defects
Passage Reference: a guarantee for five years against all manufacturing defects
Why this is correct: Summit promises five years against manufacturing defects, with repair or replacement at its cost.
Tips: Check length, covered problem, and who pays.
Why the other options are wrong:
- one year against manufacturing defects: The letter states five years.
- five months of free replacement only: The term is five years, not five months.
- five years against all accidental damage: Coverage is manufacturing defects, not all accidents.
Correct Answer: the enclosed pamphlet
Passage Reference: detailed specifications in the enclosed pamphlet
Why this is correct: Detailed specifications are in the enclosed pamphlet.
Tips: Match each enclosure to its purpose.
Why the other options are wrong:
- a technician's completed inspection report: The inspection has not happened yet.
- an installation invoice: No invoice is enclosed.
- a signed purchase agreement: No order has been signed.
Correct Answer: provided free of charge
Passage Reference: this extra service is totally free
Why this is correct: Transport and installation are offered as a free extra service.
Tips: Find where Jean talks about bringing and setting up the coolers. Read what she says about the cost of that service.
Why the other options are wrong:
- charged at a reduced early-order rate: The early-order saving is a discount on the coolers, not a delivery fee.
- priced according to office location: No location-based delivery charge is stated.
- free only after the warranty ends: Five years is the warranty term, not a delay before free install.
Correct Answer: an order is placed before the July deadline
Passage Reference: If you place the order before 30 July
Why this is correct: The special saving applies only if the order is placed before 30 July.
Tips: Read the timing condition on the special offer.
Why the other options are wrong:
- only replacement parts are purchased: The offer concerns the cooler order.
- installation has already been completed: The condition is order timing, not finished install.
- an order is placed after July ends: The deadline is before 30 July.
Correct Answer: complete and return the enclosed card
Passage Reference: please fill it and mail it and we shall send our technician
Why this is correct: Returning the card brings a technician to inspect the office and advise on placement.
Tips: Follow the step that starts the free assessment.
Why the other options are wrong:
- send payment with the pamphlet: No payment is requested with the pamphlet.
- mail a signed order immediately: The card requests an assessment, not an immediate signed order.
- contact repairs after installation: The card is for a pre-sale inspection.
Correct Answer: affordable and energy-efficient
Passage Reference: We have a limited purchase budget and want to keep electricity use low
Why this is correct: Marcus names a tight budget and low electricity use as priorities.
Tips: Use both limits he states in the opening.
Why the other options are wrong:
- powerful regardless of running costs: He cares about running costs.
- cheap to buy but costly to operate: He wants both purchase cost and energy use kept down.
- compact even if it cannot cool the office: Cooling the office is still required.
Correct Answer: a model that can cool a larger floor area
Passage Reference: The models in the brochure seem too small for our office
Why this is correct: He says the brochure models look too small for the office.
Tips: The blank repairs the size problem he names.
Why the other options are wrong:
- a smaller unit for a single desk: He needs more coverage, not less.
- a like-for-like replacement for an existing model: No existing model is named.
- a model with reduced cooling coverage: That would worsen the size problem.
Correct Answer: you can manage a customized order
Passage Reference: If you offer custom solutions
Why this is correct: He asks whether Summit can handle a customized order for their needs.
Tips: Read Marcus's next sentence as well. It shows what kind of help he is asking about.
Why the other options are wrong:
- the standard small model must be accepted: He is questioning that standard size.
- the warranty can be removed: He does not ask to drop the warranty.
- installation can wait for five years: Five years is the warranty, not an install delay.
Correct Answer: meet your technicians
Passage Reference: recommend the appropriate location of coolers
Why this is correct: He wants technicians to measure and recommend a trial cooler.
Tips: Choose the staff who inspect and advise.
Why the other options are wrong:
- meet your delivery drivers: Measurement and advice come before delivery.
- meet your warranty claims team: No claim has been made.
- meet your accounts staff: He needs technical sizing help, not billing.
Correct Answer: works as anticipated
Passage Reference: recommend one cooler for an initial trial
Why this is correct: Further orders depend on a successful first trial.
Tips: The blank is the success condition for later orders.
Why the other options are wrong:
- proves too small for the office: Failure would not lead to more orders.
- needs immediate repair: A repair need is not the success condition.
- costs more to run than expected: High running cost would conflict with his priority.
