Correct Answer: The shoulder of a busy highway
Why this is correct: The woman says 'my car just died near Highway 401' and she is 'on the shoulder.' The shoulder is the side of the road.
Tips: The shoulder of a highway is the paved area on the edge where cars can stop in an emergency.
Why the other options are wrong:
- A: A parking garage downtown is not where she is.
- C: A quiet residential street is not the location.
- D: A rural gravel road does not match Highway 401.
Correct Answer: The highway number, her direction of travel, and a nearby exit.
Why this is correct: She says 'Highway 401,' 'heading east,' and 'past the Wellington Road exit.' She gives three location details together.
Tips: When someone gives their location on a highway, they usually mention the highway number, direction (east/west), and the nearest exit or landmark.
Why the other options are wrong:
- A: The colour and model of her vehicle are not mentioned.
- C: Weather conditions are not used for location.
- D: Her odometer reading is not given.
Correct Answer: A sign for London South and a rest area.
Why this is correct: The woman says 'There's a sign for London South and a rest area about two kilometres back.' She mentions two specific landmarks.
Tips: Landmarks help pinpoint a location on a highway. Listen for signs, exits, and structures like rest areas.
Why the other options are wrong:
- A: A gas station and fast-food restaurant are not mentioned.
- B: City limits sign and a bridge are not what she says.
- D: A shopping mall entrance is not nearby.
Correct Answer: The engine lost power and warning lights activated.
Why this is correct: The woman says 'The engine lost power and the warning lights came on suddenly.' Two things happened right before the breakdown.
Tips: Before a car breaks down, there are usually warning signs. Listen for the sequence of events.
Why the other options are wrong:
- A: Unusual noises are not mentioned.
- C: Smoke from under the hood is not described.
- D: The car swerving is not what happened.
Correct Answer: Her fuel gauge indicates a substantial amount of gas remaining.
Why this is correct: The woman says 'I still have half a tank.' Half a tank is plenty of fuel, so running out of gas is not the problem.
Tips: A fuel gauge shows how much petrol is in the car. Half a tank means there is still plenty of fuel.
Why the other options are wrong:
- A: Recently filling the tank is not what she says.
- C: The dispatcher suggesting an electrical problem comes after her statement.
- D: Checking the gas cap is not mentioned.
Correct Answer: About 40 minutes.
Why this is correct: The dispatcher says 'With traffic right now, about 40 minutes.' He estimates the arrival time for the flatbed.
Tips: Dispatchers give estimates based on current conditions. The word 'about' means it could be slightly more or less.
Why the other options are wrong:
- A: 20 minutes is too short.
- B: 30 minutes is not the estimate given.
- D: Over an hour and a half is much longer than stated.
Correct Answer: She believes a flatbed tow is generally safer for her vehicle.
Why this is correct: The woman says 'I don't want to risk more damage.' She chooses the flatbed because it is safer, even though it takes longer.
Tips: A flatbed tow carries the entire car on a flat surface. It is safer for cars with electrical problems because the wheels do not touch the road.
Why the other options are wrong:
- A: Avoiding additional charges is not her reason.
- C: The regular tow truck could reach her location.
- D: Preferring a specific driver is not mentioned.
Correct Answer: The complete street address of the repair shop.
Why this is correct: The dispatcher says 'as long as you have the address.' The woman needs to provide the mechanic's address for the tow.
Tips: Tow truck drivers need the destination address to know where to take the car. This is a practical detail at the end of the call.
Why the other options are wrong:
- A: The mechanic's name and phone number are not specifically asked for.
- B: Insurance policy details are not mentioned.
- D: The type of repair needed is not what the dispatcher asks for.
