Correct Answer: The shoulder of a highway
Why this is correct: The speaker says she is pulled over on the Trans-Canada. She also says she is on the shoulder, just past an exit. This clearly matches the shoulder of a highway.
Tips: For location questions, focus on the first problem description.
Why the other options are wrong:
- A: The transcript never mentions city streets or intersections. It talks about the Trans-Canada highway.
- C: She is not at a gas station yet. The Irving station is mentioned later as a future destination.
- D: There is no mention of a home or driveway. She is travelling on a highway.
Correct Answer: Traffic and weather conditions worry her.
Why this is correct: She says trucks keep passing and it is starting to rain. These make her feel unsafe and nervous. This shows traffic and weather stress her.
Tips: Match feelings with the reasons spoken near them.
Why the other options are wrong:
- A: She never says her insurance is expired. Coverage is checked later and is active.
- B: She clearly gives her location near an exit. She can describe it well.
- C: There is no talk about her phone battery. This is not mentioned.
Correct Answer: He checks her coverage and location details.
Why this is correct: The dispatcher says he will check coverage and location first. He does this before choosing the best option. This shows his next step.
Tips: For process questions, listen for what happens before a decision.
Why the other options are wrong:
- B: He does not mention police at any time. The call stays with roadside help.
- C: He does not explain how to change the tire. He advises against it.
- D: He does not transfer the call. He stays and helps her.
Correct Answer: The traffic and weather make it unsafe.
Why this is correct: The dispatcher mentions traffic and weather directly. He says he would not recommend changing the tire because of them. This clearly explains why.
Tips: When asked why, listen right after advice words like recommend.
Why the other options are wrong:
- A: He does not say she lacks tools. Tools are never discussed.
- B: He confirms she has a spare tire. It is not unusable.
- D: He never says coverage would be cancelled. Coverage is still valid.
Correct Answer: An accident near Sackville
Why this is correct: The dispatcher explains crews are stretched. He gives the reason as an accident near Sackville. This affects technician availability.
Tips: For problem questions, listen for the word because or explanations.
Why the other options are wrong:
- A: There is no mention of training days. This is not discussed.
- C: Road construction is never mentioned in the call.
- D: He does not say there is a vehicle shortage. He says crews are stretched due to an accident.
Correct Answer: Whether there will be an extra charge
Why this is correct: She asks if the tow would cost extra. The dispatcher answers there is no additional charge. This shows her concern.
Tips: For question intent, focus on what the speaker asks, not the answer.
Why the other options are wrong:
- A: She does not ask about delay time for the tow. That comes later from the dispatcher.
- B: She does not ask if the station can fix the tire.
- C: She does not ask about choosing a different place.
Correct Answer: Towing the car to a nearby gas station
Why this is correct: The woman says the tow makes more sense. The dispatcher agrees and arranges a tow to the Irving station. This is their final decision.
Tips: For final decision questions, listen near the end.
Why the other options are wrong:
- B: They decide not to wait because the wait could be long.
- C: She does not drive herself to the exit. A tow is arranged.
- D: They do not change the tire on the shoulder.
Correct Answer: Remain inside her car and monitor updates
Why this is correct: The dispatcher tells her to stay inside with her seatbelt on. He also says he will text updates. This explains what she will do.
Tips: For likely action questions, listen to instructions given.
Why the other options are wrong:
- A: She is told not to stand away from the road. She should stay inside.
- B: She does not walk to the station. She waits for the tow.
- D: She does not call another company. Help is already arranged.
